Digital & IT Support Intern at BREITLING in Wilton, CT

Summary: Breitling is a company dedicated to redefining Swiss watchmaking with a legacy since 1884. The Digital & IT Support Intern will support an enterprise-wide device refresh initiative, focusing on hardware replacement, Windows 11 upgrades, troubleshooting, and end-user support. Responsibilities: - Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project - Execute Windows 11 upgrades on compatible devices - Troubleshoot upgrade failures and perform remediation to ensure successful deployment - Transfer user data and validate application functionality post-upgrade - Coordinate with site teams and end users to minimize downtime and operational disruption - Document device status, deployment progress, and update asset management systems accurately - Lift and transport equipment (up to 30 lbs as needed) during device replacement activities - Diagnose and resolve with current Digital & IT Staff any Windows 11 configuration, driver, and compatibility issue Required Qualifications: - Prior hands-on experience performing Windows upgrades and device refresh projects - Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility - Experience replacing desktops and laptops in enterprise environments - Ability to work independently after initial direction and training - Professional, mature demeanor with strong communication skills - Ability to work effectively independently - Experience updating asset management or ticketing systems - Ability to lift up to 30 lbs as needed Preferred Qualifications: - Knowledge of Microsoft Intunes Admin center Required Skills: Windows 11 upgrades, Hardware replacement, Troubleshooting OS upgrades, Driver troubleshooting, User profile troubleshooting, Application compatibility troubleshooting, Desktop and laptop replacement, Microsoft Intune Admin Center, Asset management systems, Ticketing systems