In-House Concierge at Breckenridge Grand Vacations in Breckenridge, CO

Summary: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As a Concierge at the Grand Timber Lodge, you will be the first point of contact for guests, assisting them with services and generating sales tours to enhance their vacation experience. Responsibilities: - Generate in-house sales tours by engaging with and qualifying potential buyers staying at BGV properties - Book sales tours into appropriate slots, adhering to all procedures outlined in the OPC manual - Make confirmation calls to guests who have booked sales tours - Complete and track all necessary paperwork for promotional incentives given to guests - Make calls to guests with upcoming reservations to offer appropriate gift premiums - Manage and coordinate parking and day-use reservations for guests - Uphold the highest hospitality standards and company culture at all times - Act as the "end of the line" for guest inquiries, taking ownership to resolve situations without passing them along whenever possible - Run daily sales and tour reports as needed - Clean, organize, and restock the concierge work area with marketing materials daily - Ensure adequate inventory of all service and marketing supplies - Respond promptly to all email and voicemail correspondence - Accurately record time worked using the company timekeeping system - Maintain a positive, helpful, and courteous relationship with all guests, owners, and team members - Dress professionally, wear a name badge, and adhere to company appearance standards - Attend and participate in company-wide training sessions and department staff meetings - Follow company guidelines for environmental sustainability practices (recycling, composting) Required Qualifications: - High school diploma or general education degree (GED) - Must be able to demonstrate a strong customer service orientation - A genuine interest in sales and achieving goals; must be comfortable with a role that emphasizes booking sales tours - Excellent verbal and written communication skills in English. Ability to speak effectively in one-on-one and small group situations - Intermediate skills with Microsoft Office (Outlook, Word, Excel) and the ability to learn new systems quickly - Outgoing, professional personality with the ability to establish instant rapport and make guests feel at ease - Proven ability to take ownership of guest situations and strive for resolution - Ability to stand for extended periods and occasionally lift between 10-25 pounds Preferred Qualifications: - 1-3 months of related experience in a concierge, hospitality, customer service, or sales-oriented role - Previous experience in a hotel, resort, or vacation rental setting - Familiarity with Breckenridge, the ski industry, and local activities/attractions - Experience with a CRM, booking, or property management software - Stronger mathematical skills for calculating discounts and commissions, or experience generating reports - Demonstrated experience in a role that involves dealing with rejection and maintaining a positive attitude Required Skills: Sales, Microsoft Outlook, Microsoft Word, Microsoft Excel, CRM Software, Booking Software, Property Management Software Benefits: Health, vision, and dental insurance plans, Company-paid life insurance coverage, Voluntary Life and Accidental Death/Dismemberment Insurance, HSA and FSA-Dependent Care Accounts, Retirement plan, Generous paid time off (PTO) and sick leave to support work-life balance, Volunteer Time Off - Paid opportunities to give back to Summit County, Bereavement leave, Biannual bonuses, Tuition Reimbursement Program, Employee Wellness programs to support physical and mental health, Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program