Front Desk Associate at Breckenridge… · Breckenri…

Summary: Breckenridge Grand Vacations is a locally owned resort developer recognized as a Top National Workplace. They are seeking a professional Front Desk Associate to deliver exceptional guest experiences at their premier mountain resort property, handling check-in/check-out procedures, serving as a concierge, and maintaining guest folios. Responsibilities: - Execute flawless check-in/check-out procedures for owners and guests - Serve as resort concierge for dining, activities, and local recommendations - Handle reservation modifications and ownership inquiries - Coordinate daily arrivals/departures with Housekeeping and Engineering - Maintain accurate guest folios and night audit documentation - Operate resort telephone system and switchboard - Enforce resort policies with professionalism - Resolve guest concerns per "End of the Line" service philosophy - Maintain pristine front desk and retail areas Required Qualifications: - Minimum 1 year customer service experience in hospitality or related field - Professional communication skills (verbal and written) - Proficiency with Microsoft Office and property management systems - Ability to lift 50 pounds for luggage assistance Preferred Qualifications: - Associate's degree in hospitality management or related field - Previous front desk experience in upscale resort environment - Bilingual capabilities Required Skills: Microsoft Office, Property management systems, Bilingual capabilities Benefits: Health, vision, and dental insurance plans, Company-paid life insurance coverage, Voluntary Life and Accidental Death/Dismemberment Insurance, HSA and FSA-Dependent Care Accounts, Retirement plan, Generous paid time off (PTO) and sick leave to support work-life balance, Volunteer Time Off - Paid opportunities to give back to Summit County, Bereavement leave, Biannual bonuses, Tuition Reimbursement Program, Employee Wellness programs to support physical and mental health, Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.