Inside Sales at Brandon & Clark in Lubbock, TX

INSIDE SALES Full Time · Location: Lubbock, TX, US Brandon and Clark Inc. Inside Salesperson Position Overview The Inside Salesperson plays a vital role in the customer experience, providing front-line support by phone and at the sales counter. This position delivers knowledgeable assistance to customers selecting electro-mechanical parts, tools, and equipment, while working consistently to bring in new business for Brandon and Clark. The ideal candidate brings a solid understanding of electrical and mechanical systems, excellent communication skills, and a strong commitment to customer service. Key Responsibilities Customer Engagement • Answer and respond to customer inquiries by phone, email, and in person with professionalism and accuracy. • Greet and assist walk-in customers in a courteous, professional manner. • Understand customer needs and recommend appropriate products or solutions. • Provide technical information and product specifications accurately. • Answer phones with the highest quality of service when the Customer Engagement Specialist is unavailable. Sales & Product Knowledge • Promote and sell electro-mechanical parts such as motors, drives, pumps, bearings, controls, relays, and associated equipment. • Upsell and cross-sell complementary products to increase order value. • Process sales transactions efficiently through the point-of-sale (POS) system. • Work consistently to bring in new business for Brandon and Clark. • Stay up to date with product features, industry trends, and new technologies. • Read and interpret technical drawings, catalogs, and manuals. • Liaise with technical support teams for complex product inquiries. Documentation & Order Management • Prepare quotations and sales orders with accuracy and attention to detail. • Create and manage purchase orders, sales orders, and quotes in MotorBase and Springpoint. • Ensure correct customer information appears on sales orders (address, contact person, etc.). • Follow up with customers on quotations and orders, and coordinate material arrival schedules. • Maintain customer records and update CRM systems. • Contact requesters for additional information related to collections, as needed. • Use Springpoint Academy to deepen product knowledge; the Inside Sales Director may assign relevant classes. Inventory & Coordination • Maintain a clean, organized desk, sales counter, and product display area. • Monitor stock levels and inform the purchasing department of shortages or overstock. • Assist with receiving, unpacking, and stocking inventory (occasionally). • Ensure completed jobs are properly documented and ready for customer pickup or delivery. • Assist technicians by locating parts, tools, or documentation as required. • Work with warehouse staff to maintain accurate inventory. Qualifications • High school diploma or equivalent required; technical certification or associate degree in electrical or mechanical technology preferred. • 2+ years of counter sales experience in an electro-mechanical or industrial environment preferred. • Knowledge of motors, gearboxes, VFDs, PLCs, and related electrical/mechanical components helpful. • Strong interpersonal and communication skills, including proper phone etiquette. • Proficiency in POS and inventory software systems. • Strong computer skills, including Microsoft Office Suite, with the ability to quickly learn new software. • Problem-solving mindset with the ability to thrive in a fast-paced environment. • Strong organizational skills, with the ability to manage multiple tasks and projects and prioritize effectively. • Self-starter able to work both independently and as part of a team. • Outgoing, with the confidence to start and hold conversations with unfamiliar people. • Strong research capabilities and a quick learner. • Positive attitude and a strong business focus. • Able to work 40 hours per week on a regular basis (excluding holidays and PTO), with occasional overtime as needed. • Willing to participate in a rotating after-hours Manager-on-Duty (MOD) schedule. Physical Requirements • Ability to stand or sit for extended periods. • Must be able to lift up to 50 lbs. • Comfortable working in an office, warehouse, and/or shop-floor setting. Work Environment • Office setting within an electrical shop environment, with electrical and environmental hazards and varying temperatures. • Regular interaction with customers, co-workers, technicians, and management. • Some travel may be required, including opportunities to meet with manufacturers for education and vendor shop tours. Why Join Brandon & Clark? Brandon & Clark, Inc. is a well-established electro-mechanical company founded in 1950. While we are rooted in our strong history, we continue to grow and evolve. Our employees are our greatest asset, and we invest in their success by providing training, development, and opportunities to build long-term careers—not just jobs. When you join our team, you represent a trusted brand known for integrity, quality, and excellence. You'll build meaningful relationships and help deliver solutions that keep industries running. One of our core values is “shared fate,” which we define as empowering one another through a collaborative environment—listening to understand—within our teams and with our customers, and recognizing that every voice plays a role in our collective success. Our benefits package includes a comprehensive selection of medical, dental, and vision coverage, along with Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and company-paid life insurance of up to $50,000. We also offer a 401(k) plan with a 3% company match and a variety of supplemental options, including accident and critical illness coverage. Team members can select the benefits that best fit their individual needs. Brandon and Clark Inc. is an equal opportunity employer. This job description is not a complete list of all responsibilities. Employees may be required to perform other duties as assigned. Brandon and Clark reserves the right to revise this job description at any time.