Junior Support Engineer at Bracebridge Capital, LLC in Boston, MA

Summary: Bracebridge Capital, LLC is a leading alternative asset manager with approximately $12 billion of net assets under management. The firm is seeking a Junior Support Engineer to support their Application Development group, focusing on fixed income trading and research applications, while developing strong analytical and problem-solving skills. Responsibilities: - Monitor and manage incoming support requests across systems - Triage issues based on priority, impact, and business needs - Document issues, analysis, and resolution steps - Write complex SQL queries to investigate and resolve issues - Analyze datasets to identify inconsistencies, anomalies, and gaps - Perform data validation, correction, and reconciliation across systems - Read and understand C# code to troubleshoot application issues - Assist in debugging backend services and data pipelines - Partner with engineers to identify root causes and implement fixes - Gradually contribute to bug fixes and small enhancements in C# - Participate in code reviews and learn engineering best practices - Build familiarity with system capabilities and data flows - Take ownership of smaller technical tasks over time - Work closely with engineering and business teams - Communicate findings and status updates effectively - Develop strong understanding of application tools and workflows - Identify patterns and propose improvements to reduce support volume - Contribute to improving data quality and system reliability Required Qualifications: - B.A. or B.S. in Computer Science, Electrical Engineering, or similar discipline - 0–3 years of experience in a support, data, or junior engineering role - Strong SQL skills (PostgreSQL preferred) - ability to write complex queries and debug data issues - Working knowledge of C# and object-oriented programming concepts - Understanding of relational databases and data modeling - Strong analytical and problem-solving abilities - Ability to work with large datasets and identify inconsistencies - Good communication skills and willingness to collaborate - Strong interest in growing into a software engineering role Preferred Qualifications: - Experience with support/ticketing tools (Asana, Jira, etc.) and familiarity with debugging tools, logs, or APIs, a plus - Exposure to distributed systems or backend services, preferred Required Skills: SQL, PostgreSQL, C#, Object-oriented programming, Relational databases, Data modeling, Support/ticketing tools, Debugging tools, APIs, Distributed systems, Backend services, Analytical skills