Store Deployment Support Specialist (Colombia) at BPO2B in Remote

We are seeking a highly organized and detail-oriented Store Deployment Support Specialist to assist with the rollout of a new Oracle POS environment and pin pad deployment across retail store locations during a three-month implementation period from August through October. This role will serve as a key coordination point between the Store Systems team, deployment partners, and store associates to ensure successful nightly deployments and validation activities. The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, and communicating effectively with both technical and non-technical teams.

Key Responsibilities • Participate in and help lead nightly deployment coordination calls with the Store Systems team and supporting vendors/partners. • Coordinate and monitor nightly deployment activities to ensure a minimum of four (4) store deployments are completed each evening. • Communicate directly with store associates and management regarding deployment schedules, delivery expectations, testing procedures, and postinstallation validation. • Track deployment progress and document successful Oracle POS and pin pad installations. • Assist stores during deployment testing and confirm system functionality following upgrades. • Escalate technical issues, deployment delays, or operational concerns to the appropriate support teams. • Maintain accurate deployment logs, issue tracking, and status reporting. • Collaborate with Store Systems, Infrastructure, Help Desk, and field support teams to ensure timely resolution of issues. • Provide clear and professional communication during high-volume deployment periods. • Support deployment readiness activities including scheduling, documentation review, and follow-up communication.

Required Qualifications • Previous experience supporting retail technology deployments, POS systems, or store operations. • Strong organizational and coordination skills with the ability to manage multiple store deployments simultaneously. • Excellent verbal and written communication skills. • Ability to work evening/night schedules to support overnight deployment activities. • Comfortable interacting with store associates, managers, and technical support teams. • Proficiency with Microsoft Office applications including Excel, Teams, and Outlook. • Strong attention to detail and ability to follow deployment procedures accurately. • Ability to work independently in a fast-paced environment with minimal supervision.

Preferred Qualifications • Experience with Oracle POS systems or retail payment devices/pin pads. • Previous experience in retail IT support, implementation coordination, or field deployment projects. • Familiarity with ticketing systems and deployment tracking tools. • Basic understanding of network connectivity and payment processing hardware.