Technical Services Manager APAC at BP in Jakarta, Jakarta, Indonesia

Technical Services Manager APAC Location: Australia - Pinkenba Entity: Customers & Products Job Family Group: Business Support Group Job Description: Job Purpose This is a critical role to support Castrol across the AsPac PU as it targets growth across all markets and channels and to lead the AsPac Technical Services team to drive the delivery of value for our customers. Responsible for safely delivering effective technical and product application expertise to customers and internal partners. Lead a team of Technical Services Specialists in each geography (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) support the Sales and Marketing teams to differentiate their offer through the use of analysis, training, innovative service offerings, product and digital technology and/or rationalising product ranges without compromising safety, quality and performance. Key Accountabilities Responsible for defining the overall Technical services framework and strategy for the AsPac PU Work closely with the Sales, Marketing, and Technology team to build the Technical Services road-map for the PU Evaluate opportunities to consolidate and standardize technical services activity across the PU, which includes identifying and employing best-practice from within the PU and Globally within Castrol Work with Marketing to ensure the product range meets requirements of the Market Strategy and Long Term Plan. Provide technical input for product portfolio optimisation, customer trends and competitor product in-field performance Develop relationships with key customers across the PU (e.g. OEM’s, Key Accounts, Distributors) and ensure team is engaged in identifying new requirements for products and capturing current and future needs Keep abreast of the latest technical developments so as to be able to drive thought leadership and build capability within the Technical Services team Plan and implement continuous capability development programs through technical, product knowledge and customer service skills trainings through the use of AI and Digital tools. In conjuntion with marketing, assess Castrol SMART value added services (such as SMARTControl) and determine suitability for each market. Ensure safe and compliant delivery of technical service offer elements Delegate work appropriately and ensures that the right people and resources are available to deliver on customer related projects. Provide the team with a clear direction and defines standards of performance expected; Monitor performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provides others with coaching and development opportunities. Job Holder Requirements Education University degree essential A post graduate degree would be value added Tertiary qualifications in a technical discipline such as Engineering or Chemistry, or Trade Mechanic qualification Experience Minimum 10 years technical experience in automotive, mining, heavy industrial equipment, or oil and lubes related industries. Strong knowledge of B2C and B2B markets Team leadership experience highly regarded Strong technical understanding of lubricants and product applications. Experience in markets in the PU preferred Skills & Competencies Technical presentation and communication - Skillful Creating Insight - Skillful Formulation technology and product innovation - Skillful Product specifications, standards, application and regulation - Expert Incident investigation and resolution - Skillful Technology commercialisation and deployment – Lubricants - Skillful Quality tools, systems and process learning - Mastery Develop clear and concise communication (Product stewardship and compliance) - Skillful Industry testing and product knowledge - Expert At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path Life and health insurance, medical care package And many other benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don’t hesitate to get in touch with us to request any accommodations! Travel Requirement Up to 25% travel should be expected with this role This role is not eligible for relocation This position is a hybrid of office/remote working Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Additional Locations: Vietnam - Ho Chi Minh City, Malaysia - Kuala Lumpur, Indonesia - Jakarta, Thailand - Bangkok