Entity: Customers & Products

Job Family Group: Retail Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

Job Summary:

The Retail Operations Coach at BP Oil UK Ltd is responsible for driving operational excellence and fostering a customer-centric culture across our retail network. This role involves coaching and developing site teams to enhance performance, improve customer experience, and optimize retail operations.

Job Responsibilities:

• Implement and coach Agility core practices to improve operational efficiency and responsiveness at retail sites.
• Analyze retail performance data, utilizing Analytical Thinking and Data visualization and interpretation skills to identify trends, areas for improvement, and best practices.
• Develop and execute strategies to enhance Commercial Acumen within site teams, focusing on sales growth and profitability.
• Facilitate effective Communication channels between retail sites, regional management, and head office.
• Champion Customer centric thinking throughout all retail operations, ensuring a superior customer experience.
• Leverage Customer data knowledge to personalize customer interactions and drive loyalty initiatives.
• Promote and embed Digital Collaboration tools and practices to streamline communication and operational processes.
• Apply Industry knowledge and advocacy to keep retail sites informed of market trends and competitive landscapes.
• Lead Negotiation planning and preparation for supplier agreements and local partnerships.
• Drive Operational Excellence initiatives, ensuring compliance with BP standards and best practices.
• Oversee day-to-day Operations Management at designated retail sites, providing guidance and support.
• Cultivate strong Partner relationship management with franchisees and third-party vendors.
• Contribute to Retail territory development by identifying growth opportunities and supporting new site openings.
• Design and deliver effective Retail training skills programs for site managers and staff.

Job Qualifications:

• Proven experience in retail operations management or a similar coaching role.
• Demonstrated ability to apply Agility core practices in a dynamic retail environment.
• Strong Analytical Thinking and data interpretation skills, including proficiency in Data visualization.
• Excellent Commercial Acumen with a track record of driving sales and profitability.
• Exceptional Communication and interpersonal skills, with the ability to influence and motivate teams.
• Deep understanding of Customer centric thinking and customer data utilization.
• Proficiency in Digital Collaboration tools and platforms.
• Extensive Industry knowledge and advocacy within the retail sector, particularly in fuel or convenience retail.
• Strong Negotiation planning and preparation abilities.
• A commitment to Operational Excellence and continuous improvement.
• Solid understanding of Operations Management principles.
• Experience in Partner relationship management.
• Knowledge of Retail territory development strategies.
• Proven Retail training skills and experience in delivering effective coaching programs.

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement Up to 75% travel should be expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.