Global Solutions Owner, AI and Virtual Assistant at BP · Pune

Global Solutions Owner, AI and Virtual Assistant Location: India - Pune Entity: Technology Job Family Group: HR Group Job Description: At bp, our people are our most valuable asset. The Technology DS&C, People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, we are embarking on a major transformation to be more competitive, responsive, and customer-focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. The Global Solution Owner Automation and AI is responsible for leading the products, architecture, vendor relationships, and compliance globally. This role handles the rollout of new solutions in support of People & Culture strategy, business requirements, and safeguarding bp’s interests, while supporting the day-to-day integrity of the Virtual Assistant and AI solutions. The role serves as an internal consultant and key liaison between the Operations & Advisory leadership and Operational Excellence team; Centres of Expertise, Technology, and outside service providers regarding best methodologies, tools, and technology needed to deliver PC&C solutions. The purpose of this role is to support bp colleagues in navigating people and culture digital applications; innovate and deliver P&C solutions globally, ensuring compliance and consistency across Business & Technology Centres, and driving continuous improvement and efficiency; resolve sophisticated technical application issues; coach other application support specialists and to develop insights and knowledge materials that can be used to improve the people and culture digital experience. The role is not just “to own a chatbot” – it’s owning the digital PC&C experience layer. Key Accountabilities: Accountable for the functionality and operational integrity of AI and Virtual Assistant solutions / products Define and own the vision, roadmap and success metrics Responsible for identifying and implementing internal and external standard methodology in this space Analyze problems and develop robust solutions Integrate Automation and AI solutions with other O&A global solutions Identify innovations and efficiencies in line with policy requirements - Enhance solutions to meet future requirements and Technology / PC&C requirements Balance innovation with compliance, risk and employee trust Lead the team to translating requirements into product / technical requirements and AI used cases Work closely with the technical / development teams to bring the requirements to life Provide innovative solutions to compliance requirements Identify technology requirements and embed solutions Ensure documentation and training is in place Partner with O&A operations for seamless handoffs Share insights, risks, and opportunities with business leadership Lead a portfolio of change projects - Be a thought-leader in Virtual Assistant and AI solutions through external networking and landscape analysis Be responsible for the Virtual Assistant critical metrics and continuously work on improving conversation design, intent coverage. Provide feedback on knowledge quality Being responsible for a portfolio of change projects, ranging in size and complexity, in support of an agreed the roadmap Agree and lead annual budgets accordingly Be a thought-leader in bp in AI and Virtual Assistant solutions through extensive external networking and continuous landscape analysis Own and prioritize the product backlog Work with team to define user stories, acceptance criteria and success measures Work in agile delivery methods (sprints, releases, iteration cycles) Ensure timely and high quality delivery of features and improvements Use analytics to identify gaps in automation and to understand and identify employee needs and trends Leverage conversation data to continuously train and improve models Ensure compliance with data privacy, digital security, legal etc Handle AI risks such as bias, hallucination and inappropriate responses Establish guardrails, approval flows and audit ability Remain up to date with AI trends and product enhancements Run experiments and pilots for new features Building partnerships Managing relationships with numerous internal senior leaders Securing alignment on priorities and managing their requirements / expectations on projects Building strategic relationships / partnerships with external partners where appropriate Assisting I&E in the operational oversight of our vendors / partners Building a high-performing team Inspiring and motivating a permanent team, and third-party project resources, to deliver great results Building a team that find the optimal balance of WHAT they deliver and HOW they deliver Presents highest level of professional individual contribution and imparts technical expertise to lower level team members; Advises and directs subordinates and project resources to help accomplish assignments using established guidelines, procedures and policies; Reviews and evaluates team members’ performance. Crucial Education: Degree and / or professional qualification Broad technical experience in discipline with 10+ years’ experience Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area Higher level degrees (e.g., MA, MBA, PhD) and other professional certifications and accreditations are advantageous Experience and Job Requirements: Actively working to develop capability in line with the P&C Capability Framework, with an equal blend of EQ, IQ and drive. Quality certifications like Six Sigma are desired but not mandatory Significant experience in building digital strategies and roadmaps Systems development and implementation Corporate-wide implementation of global systems and processes Strong understanding of Automation and AI solutions and technology market Advanced project management methodologies experience with ability to create/handle comprehensive project plans Comprehensive broad knowledge of P&C systems and web applications Possesses/applies advanced HR systems experience/judgment Good knowledge of technology trends Technical Capability Automation, AI Exposure Skilled at using data and analytics to identify outcomes and improve decision-making Validated experience in multiple organisational change management roles Expertise in development/delivery of SAAS/Cloud-based products including integrations Consistent track record of project/program leadership sills including stakeholder management/change expertise Ability to structure and convey complex messages and insights Business Capability Customer focus – all decisions clearly aligned to customer strategy. Drives value-adding solutions - deeply integrated to ultimately improve business performance and disrupt, where vital. Proven track record of improving/contributing and taking things to the next level Externally orientated – aware of standard methodology and actively shares with, and learns from others You want to use your insight and experience across S+S improving the consistency across the group and sharing your expertise: you see this as a strength not a threat. Leadership & EQ Capability Effective communication skills, flexible style able to deal with collaborators at all levels Strong influencing skills - able to gain acceptance to ideas from senior partners and comfortable in the space of challenge and difficult conversations Group mind-set - demonstrates a deep understanding of the value of, and ability to develop, high quality, trust-based relationships with colleagues across bp Is self-aware and skilled at managing impact on others Is actively aware of the morale of their team and works constructively to raise it Is politically astute and able to work successfully across organisational boundaries Acts with integrity; is an exemplar of living the LEs & V&Bs Successfully developing and inspiring others and engendering followership Cultural fluency - ability to operate successfully across cultural boundaries with sensitivity Why bp? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. Diversity Statement: At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others! Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Travel Requirement Negligible travel should be expected with this role This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business Development, Communication, Configuration management and release, Conflict Management, Data Analysis, Decision Making, Design Thinking, Developing and implementing strategy, Digital Fluency, Digital Innovation, Documentation and knowledge sharing, Leading transformation, Managing strategic partnerships, Managing volatility, Market Scanning, Organizational Knowledge, Performance and planning, Product Ownership, Project and programme management, Talent Strategy, Testing and quality assurance, User Experience Design Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.