Customer Excellence Coordinator at BP in Pune, Maharashtra, India

Customer Excellence Coordinator Location: India - Pune Entity: Customers & Products Job Family Group: Sales Group Job Description: As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC. About the Role We play to win, and our customers’ success is our business. The Customer Excellence Coordinator works within the Fuel Supply & Midstream (FS&M) and Mobility & Convenience (M&C) Sales team to execute the customer strategy. It is an interactive and fast-paced first level position in Sales with broad access to various parts of the business. The position is vital in effectively contributing to the selling of branded and unbranded fuel by managing operational execution of existing customer base, assisting in business development execution and support of new account generation. This role works across multiple customer channels, with cross-functional bp teams and external customers in direct support of executing the Sales strategy: goal of winning versus our competitors through process sustainability, customer operational excellence, and executing brand and customer growth strategies across all channels of trade. Key Accountabilities Manage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary. Coordinate customer setup requests in SAP and Salesforce across teams, defining process, timelines, customer data, and deliverables for successful execution. Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues. Serve as the primary point of contact and strengthen customer relationship management by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence. Take proactive steps to improve processes in collaboration with Sales and other M&C/FS&M departments—such as Legal, Marketing, Finance, Supply, and FBT—to ensure smooth operations and compliance. Accountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards. Experience and Qualifications Bachelor’s Degree Required 3+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations. Advanced Microsoft Office skills, specifically Excel and PowerPoint. Proven record of project management and/or coordination experience. Experience with SAP and Salesforce is a plus. Knowledge of Power BI, Tableau and Big Data Analytics a plus. Proficient in understanding contractual terms a plus. Customer facing experience of 3+ years; preferably to North America customers Skills & Competencies Advanced Microsoft Office skills, specifically Excel and PowerPoint Proven record of project management and/or coordination experience Knowledge of big Data Analytics, Power BI, and reporting English fluency in speech and writing Strong communication skills; speech and writing Relationship management skills Proven critical thinking skills Customer service skills Shift Timings Comfortable to support US Shift 5:30pm to 2:30am IST Why join bp At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role This role is eligible for relocation within country This position is a hybrid of office/remote working Continuous Improvement, Continuous Improvement, Contract Management, customer and competitor understanding, Customer centric thinking, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Service Design, Customer Support, Customer Support Operations, Customer Technical Support, Data Analysis, Data Sourcing, Data visualization and interpretation, Delivers an effortless customer experience, Digital Fluency, External Customer Support, Internal alignment, International Customer Support, market, Measuring and Verification for Carbon Storage, Monitoring, Offer and product knowledge, Online Customer Support {+ 2 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.