Technology Support Specialist at Bozzuto in Greenbelt, MD

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary. RESPONSIBILITIES  We’re looking for a customer-focused Technology Support Specialist to join our Technology Department. This role provides frontline IT support across our properties and offices, with an opportunity to develop project coordination skills by supporting technology initiatives and rollouts. As a Technology Support Specialist your responsibilities include: Helpdesk Support • Serve as first point of contact for technology support requests via phone, email, and ticketing system • Troubleshoot hardware, software, network connectivity, and account access issues • Image, configure, and deploy computers and mobile devices • Support MFP/copier setup, AV equipment, and phone systems • Manage user accounts and access in Microsoft Entra ID (Azure AD) • Document resolutions and maintain accurate ticket records • Escalate complex issues to appropriate technical teams Project Coordination • Assist with scheduling, tracking, and status updates on technology rollouts and site projects • Help coordinate vendor visits and on-site work during property transitions or upgrades • Support documentation of project timelines, action items, and deliverables • Participate in planning meetings to learn project management fundamentals firsthand • Receive mentorship from department leadership on project coordination practices WHAT YOU BRING TO US: • 1+ years of helpdesk or IT support experience (or equivalent training/internship experience) • Working knowledge of Windows OS, basic networking concepts, and common business software • Strong customer service and communication skills • Ability to manage multiple priorities and tickets simultaneously • Detail-oriented with strong organizational habits • Familiarity with ticketing systems (e.g., ServiceNow, Quest KACE, or similar) highly desirable • CompTIA A+ certification is not required at the time of hire. The selected candidate will be expected to study for and obtain A+ certification within the first 90 days of employment. Study resources and exam cost reimbursement will be provided. Salary Range $54,000 - $55,000 USD When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.   Working on our team and in this position, you can expect: • Competitive compensation.  • Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price. • Paid leave. We provide 20 days of paid time off plus holidays. • Retirement planning. We offer a 401k program with a company match. • Tuition reimbursement. Plus, many other programs to support career development and growth. • A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures. Bozzuto is proudly an Equal Opportunity Employer. Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.