Credit Specialist at BOYNECLARKE in Dartmouth, Nova Scotia, CA

Credit Specialist

Location: This position is fully in-office, Downtown Dartmouth, BOYNECLARKE LLP

Are you ready to make your mark at a law firm that values your professional growth and personal well-being? At BOYNECLARKE LLP, we are more than a legal practice; we’re a community committed to success, balance, and wellness.

Why Join BOYNECLARKE LLP?

• Growth & Learning: We foster a culture of continuous learning and offer resources for professional development.
• Work-Life Balance: Enjoy flexible scheduling and generous paid time off to support your career and personal needs.
• Wellness-Focus: Access wellness programs, including fitness classes, wellness subsidies, and free 24/7 virtual healthcare.
• Comprehensive Benefits: Choose from cost-shared health & dental options, and enjoy our RRSP matching program.
• Community Impact: Make a difference through firm-sponsored volunteer time and monthly employee-selected charitable giving.

About This Role

We are in search of an individual with exceptional customer service skills to join our Creditor team. The ideal candidate will be comfortable conducting outbound calls daily, navigating challenging conversations with borrowers, and is driven, attentive and adaptable. If you have a balance of persistence and empathy in your communication, you will thrive in this position.

Key Responsibilities

• Contact borrowers via phone, email, and other avenues to collect overdue debts.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Help borrowers understand the debt recovery process and help them navigate all available options.
• Document all communications and payment arrangements accurately.
• Follow up with borrowers to ensure arrangements are upheld.
• Prioritize excellent customer service while adhering to policies, procedures and goals.
• Collaborate with other team members to share best practices and strategies.
• Support client and lawyer reporting requirements.
• Meet weekly and monthly Key Performance Indicators.

What You Bring

• Experience: 1-2 years of customer service experience, including de-escalation and navigating challenging conversations. Experience in the financial industry, with inbound/outbound calls, or debt recovery considered an asset.
• Skills: Exceptional time management, attention to detail, and communication skills with demonstrated patience, empathy, and understanding.
• Mindset: Goal-oriented, critical thinker, problem solver, and team player with a positive attitude excited to contribute to a collaborative culture.
• Tech Proficiency: Adept at using technology such as Outlook and Microsoft Office, with a talent for learning new software quickly.

Ready to Grow with Us?
If you’re looking for more than just a job and are ready to thrive in a dynamic, supportive environment, apply today! We’re accepting applications until May 26, 2026.

At BOYNECLARKE LLP, we are dedicated to our communities, clients, and our teams. We know that fostering diversity and inclusion allows everyone to bring their full potential and creates a welcoming and positive environment for everyone. We are committed to continuously learning, growing, and being representative of the communities in which we serve. We encourage applications from individuals of the Global Majority, members of the 2SLGBTQIA+ community, women, and people with disabilities to apply.

If you require accommodation(s) in order to participate in the recruitment process with us, please reach out through careers@boyneclarke.ca or 902-469-9500.