IT Systems Analyst at Boyne Resorts in Petoskey, MI

Boyne Resorts is one of the largest privately owned and operated ski and golf resort company in the country, operating as many as twelve different ski areas and resort properties across North America with over 11,000 full-time and seasonal employees. Boyne Resorts was formed in 1947 and is headquartered in beautiful northern Michigan.

 

Boyne Resorts is in the middle of a long-term effort to transform and modernize its core business and transactional systems in a unified architecture. We are seeking candidates with a strong operational knowledge of POS systems relating to InfoGenesis Food and Beverage.

This role requires an individual to assist or lead the optimization, governance, and audit of existing business applications. This role will also facilitate enhancement, implementation, and migration of various business functions, such as retail, ski operations, lodging, food and beverage, and spa. The ideal candidate will have the ability to gather business requirements and understand business processes and apply those to an optimal configuration within the software applications being enhanced or implemented but also have the ability or aptitude to perform minor customizations within the applications, if necessary.

 

The candidate should have some combination of the skills below and experience:

 

• 3+ years’ experience performing system maintenance, implementations, and migrations
• Ability to gather system requirements and understand business processes
• Compose system configuration solutions based on business requirements
• Document business process changes, testing checklists, customization requirements and standard operating procedures
• The ability to work closely with business partners in the assigned areas to map processes, the flow of information through these processes, and system requirements to ensure clear requirements for reporting, including:
  • Organizing and executing customer interviews and workshops to determine functional needs
  • Implement and test minor customizations
  • The ability to work both with a team and independently.
  • Familiarity with POS-adjacent integrations (payment processors, kiosk systems, reporting tools)
  • Desire to learn new tools and software applications

 

BONUS POINTS

 

Especially desirable is a candidate that has prior experience in the Ski Industry and any kind of familiarity with industry specific applications such as SMS, InfoGenesis, Book4Time, Akeneo, or Deposco.

 

WORK ENVIRONMENT

 

The current team is considered full-time remote workers. In a full-time, remote work environment, the candidate is expected to be well disciplined and have a quality quiet personal workspace. On a semi-regular basis, the team is brought together all at once for a week or less in order to build comradery, typically this happens once a year, or when an opportunity arises due to projects being executed. Regardless of if working remote or not, occasional travel within the US and/or Canada may be required for special projects.