Head of Community at Boundless Life in Location not listed

Head of Community

👋 About Boundless Life

Boundless Life empowers remote workers to experience — with their families — the nomad lifestyle many people without children have been enjoying for years. It creates a complete “live abroad” immersive experience for families looking to get the most of what the digital age and the world can offer.

Through family-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

Since we were founded in 2021, we have quickly grown to 8 locations across three continents and more than 250 team members of different nationalities.

We’re continuing to grow at a fast pace. This year alone we’re opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.

🙌 The role
As Head of Community, your mission is to create the conditions for the Boundless Life community to thrive.

You will own the community experience across the family journey - from pre-arrival through the on-cohort community experience and post-cohort engagement - ensuring families feel welcomed, connected, supported and empowered to actively contribute to the community.

You will lead and coach a mission-driven Community team and work closely with Operations, Product, Education, Marketing and Sales to build a community experience that is both deeply human and scalable.

A key part of the role will be finding the right balance between high-touch interactions, community self-organization, thoughtful automation and technology - allowing us to deliver a premium experience as the Boundless community grows.

Key responsibilities will include:

1. Family Journey & Onboarding

• Own and continuously improve the community journey across pre-arrival, on-cohort and post-cohort touchpoints.
• Design a seamless onboarding experience combining self-service resources, communications, webinars, technology and human interactions so families feel confident and prepared before arriving.
• Ensure families understand and embrace Boundless Life's values, Community Guidelines and Terms, while handling sensitive community situations when required.
• Develop the post-cohort experience, including continued community engagement and resources supporting families and children as they transition back home or onto their next adventure.
• Identify opportunities for existing families and alumni to support prospective families through authentic community interactions and advocacy.
  

2. Community Engagement & Belonging

• Define the community engagement strategy and create the rituals, formats and experiences that make the Boundless community distinctive, memorable and consistent across destinations.
• Lead initiatives such as the Boundless Forum and other community platforms, ensuring conversations are active, useful, welcoming and well moderated.
• Develop content, benefits, perks and experiences that continuously add value to membership in the Boundless community.
• Create the conditions for families to connect around shared interests, life stages and ambitions, from sports and hobbies to professional circles and parent communities.
• Encourage community-led initiatives and empower families to organize activities, groups and experiences themselves.

3. Community Technology, Automation & Scale

• Own the community technology roadmap from a user and operational perspective.
• Lead the transition from third-party tools such as Slack and Notion toward the Boundless App, partnering closely with Product/Development and Operations.
• Design and implement the right role for WhatsApp and other communication channels within the wider community ecosystem, including membership and moderation processes.
• Introduce AI-enabled customer support and automation where it improves speed and simplicity for families, while protecting the moments where human interaction creates the most value.
• Continuously identify opportunities to simplify processes, improve the family experience and enable the Community team to operate effectively as Boundless grows.

4. On-location Community Excellence

• Equip and support Community Hosts across Boundless destinations to consistently deliver an exceptional community experience.
• Build playbooks, training, tools and best practices that allow local teams to deliver the Boundless experience while adapting to the personality of each cohort.
• Ensure we understand families' interests, needs and expectations before arrival and translate those insights into relevant groups, introductions and experiences.
• Create mechanisms for Community Hosts to share learnings and successful initiatives across destinations.

5. Team Leadership & Community Performance

• Lead, coach and develop the Community team, creating clear ownership, priorities and standards.
• Define what a healthy, thriving Boundless community looks like and establish the metrics needed to measure it.
• Use family feedback, engagement data and qualitative insights to continuously improve the experience.
• Champion the voice of the community internally and ensure family insights influence Boundless Life's wider product and experience decisions.

Your success will be measured by:

Community Growth & Engagement

• Achieve a 90% onboarding satisfaction rate, ensuring families feel supported pre- and post-arrival.
• Ensure a 90% response rate within 30 minutes (between 8 am-8 pm) across community platforms.

Community at Destinations

• Develop framework for families participation in community-led-events
• Drive a 100% increase in participation in community-led events and experiences.

Community Tools implementation

• Launch, roll out and track usage of Boundless App and WA groups in Q4
• Implement AI customer support by Q1 2027

Community Perks & Partnerships

• Launch and manage Boundless Perks partnerships and content creating value to the community so we can charge an annual membership fee of at least €500 per family

Overall Community KPIs

• Increase rebooking rate by 10% over previous 12-month period
• Improve Community NPS by 10 points

🤝 Your manager

You will work directly with Elodie, Co-founder & Chief Revenue Officer.

💥 What’s in it for you

• Fully-remote role and a truly flexible work environment
• Fast-growing company with strong financials
• Be part of creating a new lifestyle concept in the experience economy
• Potential to grow with the team as the company grows
• A mission-driven company and team
• Autonomy to make strategic decisions and plans
• Discounts to participate in Boundless Life cohorts in all locations
  
  

🫶 About you

To be successful in this role, you’ll combine community-building expertise, operational excellence, technology fluency, and a passion for human connection. You will be valued for:

• Proven experience building and scaling communities or customer experiences in a fast-growing environment
• Strong leadership skills, with experience coaching customer-facing, mission-driven teams
• Ability to turn strategy into scalable journeys, processes, playbooks, and operating rhythms
• High technology fluency, with experience using community platforms, automation, AI, and customer support tools to improve both experience and efficiency
• Strong customer instinct, with a deep understanding of what drives belonging, engagement, trust, and advocacy
• A collaborative, entrepreneurial mindset, able to work effectively across Operations, Product, Education, Marketing, and Sales
• Experience in startups or scale-ups, ideally in education, hospitality, travel, membership, or experience-led businesses
• Ideally, personal experience with Boundless Life or a strong affinity with family mobility and international living
• Ability and willingness to travel to our locations frequently
  
  

✨ What's next?

• First call with our Recruiter (30 min)
• Interview with the Hiring Manager (45 min)
• Panel interview with the Sales & Operations and Hospitality Heads (60 min)

The process might change slightly as we go along - we’ll keep you posted at all times.

Want to know more about working at Boundless Life? Check out our story!