Client Services Associate, Communications at Boston Red Sox · Boston

Summary: Boston Red Sox is seeking a Client Services Communications Associate to enhance premium-level experiences at Fenway Park. This role involves managing client communications, creating newsletters, and ensuring high-quality service during games and events. Responsibilities: - Build all Client Service email campaigns within our Constant Contact platform - Manage communications efforts through our client membership portal, The Clubhouse - Take the lead in creating our Homestand Report which details the happenings within the premium world during each homestand - Work within our Salesforce platform to develop daily reports, including our day of game. report, which enables our team to provide a targeted premium experience - Manage the process of printing game notes and scorecards to be displayed in the clubs before and throughout games - Handle a majority of all ticket-based duties during games, including but not limited to, Red Sox Foundation donations and various other ticket-related issues - Assist in the planning of all premium member communications for events (Season Ticket Holder Batting Practice, Milestone Dinners, Cocktail Parties, Premium Member of the Game, Family Day etc.) - Service clients during games as needed, helping drive long-term relationships - Participate in shared duties with other associates, which include managing our club inboxes, phone lines and client amenity requests Required Qualifications: - Ability to commit to the May 2026 - May 2027 timeline - Ability to commit to a minimum of 35 hours a week throughout the year-long position - Innovative, process-oriented and well-organized - Passionate and committed to providing a high standard of customer service - Experience with Constant Contact or related email platforms - Ability to work extended hours including nights, weekends and holidays Preferred Qualifications: - Bachelor's degree in hospitality, communications, business or marketing-related fields - Experience with Salesforce or a CRM based platform - Qualtrics and ProVenue or ticket based program is preferred Required Skills: Constant Contact, Salesforce, CRM platforms, Qualtrics, ProVenue, Email Campaign Management, Customer Service, Innovation