Customer Service Ticket Agent - afternoons -… at Boston… · Londonder…

Summary: Boston Express is a transportation company providing bus services and is seeking a part-time afternoon/evening Customer Service Ticket Agent for its North Londonderry terminal. The role involves assisting callers and travelers, processing ticket transactions, answering informational calls, handling cash, and maintaining the terminal between bus schedules.

Responsibilities:
- Making all of our callers and travelers feel comfortable and appreciated
- Swiftly and correctly completing transactions with our Windows-based ticketing computers
- Performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling
- Able to answer informational calls and direct passengers with patience
- Sell tickets and handle cash drawer

Required Qualifications:
- We are looking for a ***part-time*** (20-25 hours / 3-4 shifts per week) afternoon/evening (11am - 16pm) ticket agent / customer service rep
- Open shifts require some Saturday and/or Sunday and holiday availability, which is a **MUST** for all applicants **- *please do not apply if you are not willing to work weekend and/or holiday shifts*.**
- This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary
- Computer literate with keyboarding skills
- Personable, friendly, and outgoing
- Ability to multitask when terminal is busy
- Able to answer informational calls and direct passengers with patience
- Ability to stand for long periods of time
- Strong customer service and communication skills
- Strong attention to detail

Preferred Qualifications:
- Bilingual language skills is a plus

Required Skills: Ticket Sales, Cash Handling, Bilingual Language Skills

Benefits: Thorough training, PTO (Paid time off) earned on hours worked, Ride the bus for free!