Hotel Front Desk Clerk at Bosselman Enterprises in 228 Lake St

Summary: Bosselman Enterprises is a company that operates Bosselman Motels, Inc, and they are seeking a Front Desk Clerk to join their team. The role involves welcoming guests, handling transactions, and ensuring compliance with brand standards while providing excellent customer service. Responsibilities: - Maintains a clean, professional appearance in accordance with brand standards as well as company policy - Receives direction, priorities, and assignments from leadership and independently carries them out accurately, timely, and in alignment with established expectations - Greets, registers, and assists guests While handling guest relations in a professional and courteous manner - Collects the proper payment including any cash deposits; balances all invoices, cash and check transactions upon end of shift - Counts proper payment, including cash deposits, and balances all invoices, cash, and check transactions at the beginning and end of each shift - Tracks sweet shop purchases throughout the shift and secures cash revenue in the safe at the end of the shift - Answers phones in a friendly and professional manner - Takes reservations via phone or walk-in - Maintains a clean, stocked, and organized work areas at all times - Brews and serves coffee as needed - Strips linens and towels from the rooms as soon as guests check out as needed - Performs laundry duties, including sorting, washing, drying and folding as needed - Ensures the lobby and laundry area are clean and in proper working order - Keeps employee restroom and lobby restrooms maintained - Sets and verifies all wake-up calls - Attends all scheduled department meetings - Completes all shift duties by the end of each shift - Practices all company safety procedures to maintain a safe environment for team members and guests - Performs light shoveling and salting of sidewalks and entryways during winter condition - Completes all required brand standard training and ensures adherence to established brand expectations - Completes all company training and adheres to all company policies, procedures, and guidelines, ensuring compliance and consistency in daily work practices - Provides friendly and competent customer service with a smile - Reports for work in a timely manner when scheduled with regular and consistent attendance - Assists with other duties, as assigned in a timely manner Required Qualifications: - Motel/hotel, retail or guest service experience preferred - Must be able to work well with others and independently - Must have reliable transportation and phone - Must have basic computer skills - Must be available to work holidays, weekends, or any time needed - Must be able to communicate in English. – IF APPLICABLE - Able and willing to deliver friendly, courteous, and prompt customer service - Able and willing to work cooperatively with other team members - The employee must occasionally lift and/or move up to 50 lbs - The employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl - Physical attendance at the primary work location is required Benefits: Paid vacation, 401K and matching contributions, Health, dental and vision insurance, Short and long term disability insurance, Life insurance, A clearly defined path for growth, On-demand pay with PayActiv (access to earned but not yet paid wages), And much more!