Customer Service/Service Advisor at Bosselman… · Myerstown

Summary: Bosselman Enterprises is seeking a Customer Service/Service Advisor to join their team. The role involves communicating with customers regarding their vehicle repair needs, coordinating service schedules, and maintaining knowledge of the company’s services. Responsibilities: - Greets customers promptly and provides friendly competent customer service - Coordinates the service center’s scheduling and workflow - Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs - Answers customer questions about service outcomes and consults with the Technicians as needed - Understands marketing and sales strategies to finalize all transactions - Consults with Technicians about needed repairs and communicates those needs with the customer - Comprehends the industry needs by increasing knowledge of products and services - Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa - Responsible for keeping all customer facing items cleaned, stocked, and up to date - Responsible for receiving merchandise, stocking, and updating pricing for all showroom products - Maintains a complete understanding of the Boss Shop Warranty process - Assigns work to all technicians within the guidelines of the company - Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers - Reports for work in a timely manner when scheduled - Assists with other duties as assigned Required Qualifications: - Valid Driver's license and insurable to drive - Able to maintain working knowledge of parts inventory - Able to complete the Service Advisor New Team Member Training within the first 90 days of employment - Able to work on the computer system efficiently - Ability to read, write and perform math skills - Must possess a positive, enthusiastic attitude - Must be flexible with the ability to adapt to change when required - Demonstrates excellent communication skills - Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings - Must have reliable transportation and phone - Must be able to communicate in English. – IF APPLICABLE - Able and willing to deliver friendly, courteous, and prompt customer service - Able and willing to work cooperatively with other team members Preferred Qualifications: - Retail or guest service experience preferred Required Skills: Parts Inventory Knowledge, Service Advisor Training, Computer System Proficiency, Reading and Writing, Math Skills Benefits: Paid vacation, 401K and matching contributions, Health, dental and vision insurance, Short and long term disability insurance, Life insurance, A clearly defined path for growth, On-demand pay with PayActiv (access to earned but not yet paid wages)