Bosch Group→
Polish, Customer Support Agent (Automotive,… at Bosch Group · 08016…
Job Description
We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.
Job Description
Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.
You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Polish and English, to provide outstanding customer service and support to Polish and UK speaking customers.
- Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
- Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.
- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.
You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.
If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.
What we offer:
- Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
- Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.
- Work Monday to Saturday. We work 39 hours per week. You will be working on the following shifts: 08:00 a 16:00 , 09:00 a 17:00 , 10:00 a 18:00, 11:00 a 19:00.
- Experience the freedom of a hybrid work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
- Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
- Thrive in a fun, rewarding working environment that encourages creativity and innovation.
- Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot!
- Free psychological support in English or Spanish.
- Weekly free fruit in the office to stay refreshed.
- Access to private health insurance at a reduced price under Bosch’s insurance policy.
- Annual Christmas box.
- 32 calendar days of paid holidays per year.
Qualifications
Previous customer service experience is desirable but not essential- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- Tech savvy and analytical
- C2 level in Polish, Fluency in English. Interviews will be in English. Initial training is 100% in English. In this role you will be working for both the UK and the Polish markets.
- Candidates must be based in Barcelona and hold a NIE number.
Additional Information
Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.