Born Primitive→
Customer Care Associate at Born Primitive in Virginia Beach, VA
Skills
Job Description
Overview:
The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.
Responsibilities:
Returns Process:
● Scan, sort and organize returns inventory
● Process and handle customer returns in accordance with company policies
● Investigate and resolve issues related to product returns, ensuring customer satisfaction
● Collaborate with others on the Customer Care team to optimize processes and minimize return-related challenges
Customer Support:
● Provide exceptional customer service through various communication channels (phone, email, chat)
● Address customer inquiries, concerns, and issues promptly and professionally
● Collaborate with others on the Customer Care team to share insights and contribute to continuous improvement
Versatility and Adaptability:
● Quickly adapt to changing priorities and assist in areas with high demand
● Maintain a high level of proficiency to ensure effective support
Flexibility in Dynamic Work Environments:
● Recognize that the Customer Care Department may experience fluctuations in business demands
● Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
● Contribute to a collaborative and positive work environment, supporting team members during peak periods.
Software Proficiency:
● Demonstrate the ability to navigate multiple software platforms efficiently
● Utilize various tools and systems to process returns, manage customer inquiries, and streamline workflow
● Stay updated on changes and enhancements to software platforms to ensure optimal performance
Brand & Product Knowledge:
● Develop a deep understanding of Born Primitive’s brand, products, and services
● Stay informed about product features, specifications, and updates
● Utilize brand and product knowledge to enhance customer interactions and provide accurate information
Minimum Qualifications:
● High School Diploma or equivalent
● Ability to work in a fast-paced environment and remain flexible to constant changes
● Effective communication skills
● Ability to work with a team
● Email and phone communication skills
● Ability to handle a vast variety of different tasks
● Computer skills and the ability to learn new programs quickly
● Create and maintain a quality, professional work environment and ability to maintain a positive relationship with all co-workers and colleagues
● Must be available to work flex schedule of Monday - Friday, 8 hours per day between 8:00am and 6:00pm. Occasional weekends and holidays.
● Must be willing and able to lift packages anywhere from 2-50lbs
Preferred Qualifications:
● Bachelor’s Degree or Equivalent Work Experience
● 2+ years of related customer contact/ service industry experience
● Apparel Industry Experience