IT Service Desk Intern (Year-Round) –… at BorgWarner · Auburn…

Summary: BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. The IT Service Desk Intern supports IT Service Desk agents and end-users, focusing on improving processes and enhancing user experience through various tools and software. Responsibilities: - Review current processes and procedures to identify opportunities for making everyday tasks smoother and more efficient - Keep an eye on incoming help requests and issues assigned to the Service Desk team in the NOW system - Create, update, and improve helpful how-to articles and guides in the NOW system - Monitor the Customer Experience dashboard in the NOW system to understand user feedback, including feedback for Indy, the IT Virtual Agent - Assist the NOW admin team with basic administrative tasks and request handling, such as updating groups or other simple system items - Support the managed Service Desk team by helping answer questions, assisting with basic account updates in Active Directory, and providing clarity to third-party agents when needed Required Qualifications: - Current full-time enrollment in an accredited college, university, vocational/trade school - Ability to report onsite at least three days to our Auburn Hills Campus - Strong communication skills and the ability to work effectively with end users - Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) - Interest in customer service, user satisfaction, and process improvement - Ability to analyze workflows and contribute to more efficient procedures - Students pursuing studies in IT, hospitality, human resources, statistics, or related fields - Comfort working in a team that supports the User Experience function - A mindset focused on problem-solving, organization, and continuous improvement - Willingness to learn new systems, tools, and processes Required Skills: Microsoft Office, Active Directory, ServiceNow, Continuous improvement