Commercial Settlements Officer at Boq · Sydney

Commercial Settlements Officer Location: Sydney Office - George Street About the Role As a Commercial Settlements Officer, you’ll play a critical role in ensuring lending transactions are settled accurately, efficiently and on time. You’ll manage settlements end-to-end across a range of lending products, ensuring all documentation, conditions and funding requirements are met prior to release. This includes reviewing legal and settlement documents, validating supporting evidence (such as security, insurance and ownership documentation), and ensuring all records are complete and accurately captured in system. You’ll work closely with internal stakeholders and external parties to resolve outstanding items ahead of settlement, keeping communication clear, proactive and professional to ensure smooth execution. A strong focus on risk and compliance is essential in this role. You’ll ensure all activities align with internal policies and regulatory requirements, including privacy, AML and responsible lending obligations, while consistently meeting service level timeframes. This role sits within the broader lending operations environment and supports the final stage of the lending lifecycle, contributing to a seamless and positive experience for customers and stakeholders alike. About You You are highly organised and detail-oriented, and you thrive in a structured, process-driven environment where accuracy matters. You take pride in getting things right the first time and bring a calm, methodical approach to managing multiple settlements and competing deadlines. You have experience in lending operations, settlements or broader financial services administration, and while exposure to commercial lending would be advantageous, it’s not essential. You’re confident working with systems, have strong numeracy and literacy skills, and understand the importance of maintaining clean, accurate data and documentation. You communicate clearly and professionally, building effective relationships with a range of internal stakeholders and external partners. You’re comfortable taking ownership of your work, can operate with a high level of autonomy, and consistently apply a strong risk and compliance mindset to everything you do. About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team: Flexible working arrangement - Balance your work and personal life with ease. Discounted financial products - Enjoy exclusive rates on our financial services across the Group. Salary sacrificing options - Maximise your take-home pay with our salary packaging options. Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries. Purchase additional annual leave - Need more time off? You can buy extra leave days. Discounted private health insurance plan - Take care of your health with our special rates. Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How to apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications.