Technical Support Engineer at Booz Allen Hamilton in Fayetteville, NC

Summary: Booz Allen Hamilton is a leading consulting firm that provides specialized services to the government sector. They are seeking a Technical Support Engineer to maintain and execute a network of simulators and modeling capabilities for military training, ensuring operational readiness and compliance with training requirements. Responsibilities: - Maintain and execute a network of simulators and modeling capabilities - Manage the network - Maintain an Authority to Operate (ATO) - Improve system design and architecture - Tier 1-3 troubleshooting during operations - Hardware installs - Lifecycle management - Software releases and deployment - New features and innovation - Aid and provide training to military personnel - Perform day-to-day operational checks for local air and ground simulation systems - Perform preventative maintenance tasks on simulators and associated simulator systems - Support training in a live, virtual, and constructive environment - Develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements - Operate the virtual environment to facilitate large-scale training exercises - Identify and track deficiencies to improve system functionality - Build and install new simulators and networks - Operate on an Agile Scrum team - Have daily communication Required Qualifications: - Experience working on complex networked distributed systems - Experience with Microsoft Windows and Linux Operating systems - Experience supporting and collaborating with DoD operational personnel - Ability to troubleshoot and resolve issues with basic network and operating systems - Ability to create technical documentation - Ability to travel up to 50% of the time - TS/SCI clearance - Bachelor's degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of experience with Tier 1 Level Technical Support in lieu of a degree - Security+ Certification Preferred Qualifications: - Experience supporting distributed mission operations training - Experience with programming or scripting languages - Experience with WinTAK and ATAK - Experience with green radios - Experience working with MPU5s - Experience with firewalls - Experience with ACAS - Experience implementing STIGS - Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs, such as MACE and VRSG Required Skills: Networked distributed systems, Microsoft Windows, Linux Operating System, DoD operational support, Network troubleshooting, Operating systems troubleshooting, TS/SCI clearance, Security+ Certification, Tier 1 Level Technical Support Benefits: Health, life, disability, financial, and retirement benefits, Paid leave, Professional development, Tuition assistance, Work-life programs, Dependent care, Recognition awards program