Deskside Support Technician at Boom Supersonic in Englewood, CO

Summary: Boom Supersonic is on a mission to make the world more accessible through supersonic flight, developing innovative technology like the Symphony supersonic engine. They are seeking a Deskside Support Technician to manage their helpdesk, resolve technical issues, and enhance workflows to support their growing team. Responsibilities: - Resolve incoming support tickets by troubleshooting hardware, software, and network issues - Diagnose root causes, determine clear, practical solutions, reduce toil by producing documentation and repeatable playbooks, and help unblock our staff and engineers through self-service - Configure laptops, accounts, and applications for new and existing team members - Maintain our technical knowledge base by building, organizing, and maintaining documentation on issues, fixes, and system changes - Monitor system alerts and escalate critical incidents when needed - Improve help desk workflows by identifying inefficiencies and suggesting enhancements - Collaborate with IT and security teams to support company-wide initiatives and tool rollouts Required Qualifications: - Technical troubleshooting across Windows, macOS, and common productivity tools - Networking fundamentals (DNS, DHCP, VPN, Wi-Fi) - Ticketing systems proficiency (e.g. Freshservice) - Clear written and verbal communication for guiding users of all technical levels - Onboarding/offboarding workflows, including account provisioning and device setup - Passionate about technology in all forms and constantly exploring and engaged with new technology outside of work - Empathetic problem-solver who enjoys helping people - Curious and eager to learn, especially new tools and technologies - Calm under pressure, able to juggle multiple tasks without losing focus - Detail-oriented, ensuring issues are fully resolved and resolutions documented - Proactive, spotting potential problems before they impact users - To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State Required Skills: Technical troubleshooting, Networking fundamentals, Ticketing systems proficiency Important Skills: Onboarding workflows Nice-to-Have Skills: Empathetic problem-solver, Curious, eager to learn, Calm under pressure Benefits: Long-term incentives/equity, A flexible PTO policy, Many other progressive benefits