Office Manager at Bone Dry Roofing in St. Louis, MO

Summary: Bone Dry Roofing is a family-owned and operated business recognized as one of the biggest residential roofing companies in the Midwest. The Office Manager will support the company's sales goals through customer service, maintain quality relations with existing accounts, and ensure efficient workflows. Responsibilities: - Process all sold projects - Create job packets and leave in the appropriate area - Process credit applications for salesmen - Call the homeowner to schedule roofs and other projects - Send roof orders to the Distributor - Send payment links and reminders after each project - Facilitate the closing process of each completed project - Make AR calls - Enter completed repair job pictures in CRM - Answer all calls - make sure all calls get answered even if having to put someone on hold is needed - Greet all incoming customers - Schedule and confirm sales appointments - Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send a short email - Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets - Process open proposals in CRM - Secure mail and apply any payments from checks received - Make deposits - Do courtesy reminder calls for appointments - mark customers on the route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message Required Qualifications: - High school diploma or equivalent - Valid driver's license - Pass a background check and Pre-employment Drug Screen Preferred Qualifications: - Prior customer service experience preferred - Prior administrative/office experience a plus Required Skills: CRM, Credit Application Processing, Accounts Receivable, Payment Processing, Appointment Scheduling, Phone Communication, Customer Service Benefits: Medical, Vision, and Dental insurance, Company paid Life Insurance, Company paid short-term disability, 401(k) plan, PTO, Vacation, and Holiday pay