Operations Manager at Bond in New York City, NY

Job Title: Operations Manager
Job Location: New York, New York

About Bond:

Bond is a US based International personal security company that is revolutionizing Security with its novel paradigm of AI-Powered Preventative Personal Security.

Specifically, Bond operates as a pre-emergency Personal Security Companion/guardian, available to look after Bond members (end-users) when they are uncomfortable. Bond can detect anomalies/threats, engage to check on the members, calm them down, guide them, deter unwanted company and orchestrate first responders.

Bond’s mission is: personal security for all.

Bond is operational in 28 countries and growing.

The largest corporations in the world are adopting Bond for all employees (not just for executives, but also retail store employees, sales associates, drivers, home care nurses, etc.), cities and universities.

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Bond combines cutting edge technologies and AI with 24/7 Bond Personal Security Agents who respond in seconds from Bond Command Centers around the world.

Bond is experiencing hyper growth and is seeking highly motivated, energetic team-members who want to be part of a mission and grow with the company and its highly meritocratic culture.

Bond advisors include leading security experts around the world, former heads of metropolitan and national police departments, heads of FBI and Secret Service, military special ops units, cyber security bureaus and more.

Come join the Bond mission.

Description:

Bond is seeking an Operations Manager responsible for maintaining the safety and security of clients and staff in a NYC homeless shelter. This position reports to the Head of Operations and is responsible for providing supervision to the Shift Supervisors and Security Officers, and the day-to-day functions of the shelter. This position requires you to be on call 24/7.

What You’ll Do

• Provide oversight and supervision to the Shift Supervisors. Assure all Shift Supervisors are trained on appropriate DHS policies.
• Provide support to all aspects of building operations.
• Work in conjunction with the Director of Social Services to ensure that clients are adhering to DHS mandates.
• Ensure that all client rooms are inspected by the Safety Security Officers daily.
• Monitor the logging and storage of client property.
• Ensure that the storage area is organized and follows the mandated storage rule as per DHS.
• Supervise random locker and room searches regularly.
• Participate in weekly Interdisciplinary Team meetings.
• Monitor reception area and security staff at the front desk, and provide crisis intervention when needed to maintain a safe environment.
• Complete and maintain assigned paperwork, i.e., entry logs, incident reports, CPS reports, and all other reports.
• Keep critical binders up to date, including monitoring and alerting staff of credential expiration dates, responding to and filing client complaints, and ensuring building inspections are completed and filed.
• Create weekly schedules and monitor attendance and timesheet submissions to ensure accuracy.
• Approve and submit timecards for payroll.
• Monitor overtime hours per pay period.
• Participate in the interview and selection process of new staff and train new employees on the procedures of the center.
• Other job-related duties assigned by the Program Director

Required Skills & Experience

1. Fluent in English

1. Proof of education required. An Associate's Degree preferred.
2. At least three years of related security experience.
3. NYS Security Guard license and F80 required.
4. Supervisory experience is required.
5. Must have demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems.
6. Knowledge of CARES and DHS protocols preferred.
7. Valid NYS driver’s license required.
8. 24-hour on-call for emergencies.

1. Effective communication, including the ability to listen and communicate clearly.
2. High energy, high attention to details, process oriented, and professional.
3. The ability to successfully complete a thorough background and reference check.

Summary of Benefits

1. Medical, dental and vision insurance
2. Employer paid life insurance, short-term and long-term disability.
3. Bonus for full-time team members
4. Stock option grants at a high growth startup.
5. Generous vacation policy
6. Bond security services for you and your loved ones ($450 value per person)
7. Additional voluntary benefits
8. 401(k)
9. Employee discount
10. Flexible spending account
11. Health savings account

Bond is an equal opportunity employer and values diversity at our company. All applicants will be considered without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), sexual orientation, age, marital status, veteran status, or disability status.

Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.