Visitor Engagement Associate Full Time at Bok Tower… · Lake Wales

Description

JOB SUMMARY: Coordinate the operations of the Entrance Gate, the Visitor’s Center, including guest service, ticket sales, and cash handling as well as Special Events and Educational Programs.

ESSENTIAL DUTIES:

• To provide excellent customer service to Bok Tower Gardens daily visitors upon entry and exit at the Main Gate, and during their visit to the Gardens, Visitor Center and Information Desk.   
• To assist the Visitor Engagement department with event and administrative support; manage and run reports for the department.
• To ensure daily visitors and groups are greeted, oriented and provided assistance needed, and to attend to and resolve questions, comments, issues and concerns in an exemplary professional and personal manner.   
• To respond to visitor/staff emergencies following proper emergency procedures. 
• To assist with programming that fosters appreciation, builds knowledge, and cultivates a connection to Bok Tower Gardens’ mission.
• To handle all transactional activities for visitors using the Gardens membership, admission and ticketing software, Altru
• To provide wedding and rental clients familiarization/site tours.
• To work positively with, coordinate and train Information Desk volunteers, as well as, all BTG volunteers, as needed.
• Serve as Supervisor on Duty for Special Events as needed; clear the Gardens of visitors after operating hours have ended. 
• To promote all aspects of Bok Tower Gardens including (but not limited to) special events, weddings and rentals, Pinewood tours, the Program & Event offerings, art sales, Café, Gift shop and membership.  
• Assist with monthly reporting for Visitor Services and Education Department or as needed
• Perform other duties as assigned by Supervisor or Director.  

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service and people skills
• Event and talent management
• Dependable and trustworthy
• Organized and detail oriented
• Strong interpersonal, problem solving, and communication (written and verbal) skills
• Ability to work independently as well as part of a team effectively
• Ability to interact and work harmoniously with a diverse paid and non-paid staff
• Ability to accurately handle large amounts of money
• Intermediate to advance level software proficiency in Microsoft Word, Excel, Outlook and Internet required, plus;
• Thorough knowledge of modern office practices and procedures and the use of office machinery and equipment required, plus;
• Ability to manage multiple tasks, with excellent organizational and follow-up skills;
• Professional manner and appearance;
• Ability to work with minimal instruction or supervision

Requirements

EDUCATION AND TRAINING:

• High School diploma or equivalent preferred, plus;
• Previous guest experience and customer service experience dealing with a high volume of visitor/public contact; excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred, plus;
• Previous cashier experience preferred
• Experience coordinating small to mid-size events  

WORKING CONDITIONS:

• Continuous communication with staff, volunteers, visitors, and management
• Occasional after hours or evening work may be required to provide staff support for special events
• Weekend and holiday work required
• Occasional bending, stooping, reaching, crouching or light lifting (up to 30 lbs)
• Prolonged periods of time standing or sitting