Bogaard Group International→
SOC Operator at Bogaard Group International in Los Angeles, CA
Skills
Job Description
Position overview
We are looking for a Security Operations Center (SOC) Operator to be embedded at a Global Technology & Entertainment company based in Los Angeles, CA.
As a Security Operations Center (SOC) Operator you will be responsible for providing essential service support for all safety, security, and crises impacting Client's facilities, productions, special events, travelers, and personnel.
This is a full time on-site position with competitive benefits.
Essential Job Functions
Monitor all security, communications, and fire/life safety systems within the designated region(s) via the provided monitoring systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs
Monitor and respond to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms: speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Handle (without delay) complaints and unusual/critical event information by escalating to pre-identified contacts
Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports log, or other established methods)
Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Control and monitor the two-way communication systems
Make emergency notifications as necessary pursuant to site Post Orders
Required Skills and Experience
2+ years of experience working in a security control center environment
Bachelor's Degree (preferred but not required) in International Relations, Security Studies, or a related field
Working level proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision
Proven ability to work with highly confidential information
Excellent personal communication and diplomacy skills with the ability to work inclusively with others
Must be able to communicate effectively with all levels of the organizations
Multilingual capabilities is a plus