Junior Support Engineer at BodySpec® in Austin, TX

Summary: BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer, you'll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. Responsibilities: - Troubleshoot technical issues across our website, admin systems, and internal tools—primarily via Slack with both internal teams and external stakeholders - Write scripts and queries to diagnose problems, pull data, and automate repetitive fixes - File detailed bug reports for engineering with reproduction steps, logs, and your initial diagnosis - Work directly with our engineering team to understand our tech stack and contribute to solutions - Provide weekend tech and dev support on a rotating schedule managed by the team - Document solutions and build internal knowledge bases so problems get solved faster over time - Grow your technical skills with the goal of transitioning into a full engineering role Required Qualifications: - Based in Austin, TX and able to work in-person at our offices - 0–2 years of experience in a technical support, dev support, or engineering-adjacent role (flexible if you can demonstrate the skills) - Strong programming fundamentals—comfortable in at least one language with ability to learn others - Experience with databases and writing queries (SQL or similar) - Excellent written communication—you'll live in Slack and email - Ability to thrive with direct, unfiltered feedback—we'll tell you exactly what you need to improve - Availability for rotating weekend support coverage Required Skills: Programming Fundamentals, SQL, Technical Support, Judgment on Escalation, Patience Without Passivity, Communication Clarity Benefits: Health, dental, and vision insurance, 401(k), Paid time off, Sick leave, Company-wide peer bonus program for recognizing excellent teamwork, Employee assistance program, Regular team events (both virtual and in-person), Direct mentorship from experienced operators who've scaled companies before