Alumni Coordinator at Boca Recovery Center in Springfield, MA

Job Title: Alumni Coordinator
Location: On site - Springfield MA
Department: Strategic Development
Reports To: Kaity Navarro, National Director of Strategic Development
Salary : Competitive based on education and experience.

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Job Summary

We’re seeking a passionate and organized Alumni Coordinator to oversee post-treatment support for our clients. This role ensures sustained engagement, supports re-admission efforts when necessary, and builds meaningful relationships with alumni to promote lasting recovery.

Key Responsibilities

Alumni Support & Aftercare

• Maintain regular outreach (calls, texts, emails) for at least one year post-discharge.
• Track all interactions and follow-up tasks via Salesforce or similar CRM.
• Ensure compliance with Joint Commission aftercare requirements.

Alumni Engagement

• Facilitate one weekly alumni group with a licensed therapist.
• Coordinate and attend one H&I commitment per week.
• Develop strategies to strengthen alumni involvement and participation.

Intake Oversight

• Review BHT-submitted intake forms for accuracy of contact and emergency information.
• Correct any errors and escalate recurring issues to the Director of Operations.

Relationship Building

• Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program.
• Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.

Reputation Management

• Encourage alumni and family members to leave reviews on the facility's Google profile.
• Target: Secure at least five reviews per week.

Re-Admission Support

• Monitor alumni well-being and identify those in need of re-engagement.
• Coordinate with admissions and clinical teams to support re-entry into care.