Customer Service Support Associate - Bob's Squad at Bob's… · Saugus

Summary: Bob's Discount Furniture is a leading omni-channel furniture retailer in the country. They are seeking a Customer Service Support Associate to deliver exceptional support throughout the customer journey. Responsibilities: - Assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience - Help with orders, manage calls, and support store teams using technology and service skills Required Qualifications: - Must be at least 18 years old to be considered for employment with Bob's - Ability to work flexible retail hours - Strong verbal communication, judgment, and customer service skills - Basic computer proficiency and willingness to learn new technologies - Guest communication and empathy - Omnichannel customer support (in-store, phone, digital) - Order entry and accuracy using support systems - Cash handling and payment processing - Multitasking and follow-through - Problem-solving and root cause analysis - Positive mindset and professionalism - Technology adaptability and system usage Preferred Qualifications: - Experience in retail, call centers, or customer service - Sales or CRM system familiarity - Experience supporting store operations or fulfillment Required Skills: Omnichannel customer support, Order entry, Cash handling, Payment processing, Technology adaptability, Basic computer proficiency, Sales system familiarity, CRM system familiarity, Empathy, Multitasking Benefits: National Medical, Dental, and Vision Insurance, Paid Vacation, Sick Days, Holidays, and your Birthday, 401(k) Profit Sharing Plan with a generous company match, Pet Insurance and employer-paid Life Insurance, Legal & Financial Planning assistance and wellness resources, Tuition Reimbursement and employee scholarships, Ongoing training and career development through Workday Learning, Employee Discount on Day 1, plus merchant partner savings