Technical Support Specialist at Boar's Head Brand in Brooklyn, NY

Summary: Boar's Head Brand is a company that provides high-quality food products, and they are seeking a Technical Support Specialist to support their Production & Distribution environments. The role involves installing, configuring, and maintaining hardware and software systems, as well as providing technical assistance and training to system users. Responsibilities: - Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical assistance to system users - Installs, configures, troubleshoots, and upgrades computer related manufacturing equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, and HMI’s, etc - Administers telephone and voicemail systems. Installs and maintains extensions, lines, and fax devices. Acts as liaison between equipment vendors and the company - Performs administration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of Supervisor, or Manufacturing Support Manager - Installs, configures and troubleshoots computer networks and assemblies associated with Boar’s Head’s time and attendance, gate access systems, and on premise reporting system - Writes automated routines and programs using common desktop software - Implements and maintains any future electronic systems as may be required - Installs, configures, monitor’s, maintains stand-alone/network LaserJet printers and/or Multi-Function Devices - Documents Standard Operating Procedures and Work Instructions at the direction of Lead Systems Support Specialist, Supervisor, or Manager - Inspects purchase/transferred IT Assets and assures equipment received is in good order. Fills out all required paperwork for accounts payable - Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, and other similar or related equipment - Loads specified software packages, such as operating systems, standard applications such as Microsoft Office Suite, proprietary ERP applications, etc - Enters commands and observes system functions to verify correct system operation. Instructs users in use of equipment, software, and manuals - Performs network troubleshooting to isolate and diagnose common network problems - Upgrades network hardware and software components as required - Installs wiring as required for network and telephony systems - Trains users to use new or modified equipment and processes - Monitors functioning of equipment to ensure systems operate in conformance with specifications - Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc Required Qualifications: - H.S. diploma plus broad specialized training in technical, electronic/computer training equivalent to two (2) years of college - One (1) to three (3) years of experience in an ERP supported manufacturing environment - Related Help Desk, Desktop, & Network Troubleshooting experience a plus Required Skills: ERP experience, Network troubleshooting, Technical support Important Skills: Computer hardware installation, Software configuration Nice-to-Have Skills: User training, Documentation skills