Vice President, Technical Writer at BNY in Pune, MH, India

Vice President, Technical Writer

Location: Pune, MH, India

We’re seeking a future team member for the role of Product Owner to join our Data Solutions & Services team. This role is located in PUNE.

In this role, you’ll make an impact in the following ways:

• Own the creation and maintenance of clear, accurate, and user-focused technical documentation for data management, governance, platform, and product capabilities, including user guides, operating procedures, process documentation, release notes, FAQs, and training materials.

• Partner with Product, Engineering, Governance, and business stakeholders to understand complex capabilities and translate them into structured, easy-to-consume documentation for both technical and non-technical audiences.

• Drive the documentation lifecycle from requirements discovery and drafting through review, approval, publication, version control, and ongoing maintenance as products and processes evolve.

• Define and maintain documentation standards, templates, terminology, and information architecture across products to improve consistency, usability, discoverability, and adoption.

• Support product launches, adoption, and change-management activities through release communications, onboarding content, process walkthroughs, training material, and self-service knowledge assets.

• Document end-to-end product workflows, roles, decision points, system interactions, APIs, data flows, metadata, lineage, data quality, controls, and regulatory requirements in partnership with subject matter experts.

• Use user feedback, support trends, and adoption signals to continuously improve product documentation and identify opportunities for stronger self-service and user experience.

• Apply AI-assisted authoring and knowledge-management techniques, with appropriate human review and governance, to improve documentation speed, consistency, and reuse.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent experience in Product Management, Technical Communication, Computer Science, Information Systems, Data Management, English, or a related discipline.

• Demonstrated experience in a Product Owner, Business Analyst, Technical Writer, or similar role, with strong hands-on responsibility for documenting enterprise software, data platforms, governance processes, or other complex technology capabilities.

• Strong ability to understand APIs, data flows, system interactions, metadata, lineage, data quality, controls, and workflow concepts well enough to translate them into accurate product and user documentation.

• Excellent written communication, editing, and information-structuring skills, with the ability to simplify complex technical and business concepts without losing accuracy.

• Experience working with Product, Engineering, Operations, Risk, Compliance, or Governance stakeholders in an Agile delivery environment, with the ability to gather requirements and drive documentation through review and sign-off.

• Working knowledge of documentation and collaboration tools such as Microsoft 365, SharePoint, Confluence, Jira, Miro, or similar platforms; familiarity with structured authoring, docs-as-code, or knowledge-management approaches is a plus.

• Comfort working in an evolving product environment, managing multiple documentation streams, and proactively identifying gaps or inconsistencies in requirements, processes, and user guidance.

• Experience with AI-enabled documentation, knowledge search, or content-generation tools is preferred, along with an understanding of validation, traceability, and controlled publishing in regulated environments.

• Strong stakeholder-management and product ownership skills, with the ability to drive reviews, resolve ambiguity, prioritize documentation needs, and obtain timely sign-off from subject matter experts.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.