Vice President, Business Technology Liaison at BNY in Westborough, MA

Vice President, Business Technology Liaison

Location: Westborough, MA, United States

VICE PRESIDENT, BUSINESS TECHNOLOGY LIAISON

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week).

In this role, you’ll make an impact in the following ways:

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• Typically 7-10 years of experience and 2-3 years of management experience. Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.
• Subaccounting and/or Brokerage experience a plus