Specialist, Client Service Management at BNY in Boston, MA

Summary: BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Specialist in Client Service Management to provide quality support to clients, maintain strong client relations, and assist clients with inquiries regarding company products and services. Responsibilities: - Provide quality support to clients to resolve transaction and process-related issues daily, either under general or direct supervision depending on experience - Maintain strong client relations by efficiently researching and resolving inquiries - Assist clients by responding to phone, email, and other inquiries regarding company products, services, and procedures, potentially under direct supervision - Provide basic technical assistance or independently respond to client questions on BNY product features and escalate issues as needed - Research and resolve operational or client issues under supervision - Route unresolved issues to the appropriate team following documented procedures - Provide status updates on problem resolution and outstanding issues to other teams - Review daily open items to ensure proper follow-up and closure Required Qualifications: - Bachelor's degree or equivalent combination of education and work experience in a related field - 0-2 years of experience, with some background in operational areas and/or client services preferred - Strong client service orientation with excellent communication and interpersonal skills - Proven ability to collaborate effectively with cross-functional teams - Detail-oriented with strong organizational and problem-solving abilities Benefits: Highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy, Access to flexible global resources and tools for your life’s journey, Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter, Commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs