Junior Support Analyst, Summer 2026 (Internship) -… at BMO · New York

Summary: BMO is a leading financial institution offering a co-op/internship program designed to integrate students into their team. The role of Application Support Intern involves providing hands-on exposure to enterprise systems, incident management, and operational support, while working closely with experienced support engineers to maintain critical business applications. Responsibilities: - Assist with monitoring and supporting production applications to ensure system availability and performance - Participate in incident management activities, including triage, investigation, and documentation - Help analyze application logs, alerts, and metrics to identify issues and trends - Support service request fulfillment and basic troubleshooting tasks under supervision - Document known issues, standard operating procedures (SOPs), and runbooks - Collaborate with development, infrastructure, and QA teams during issue resolution - Learn and follow ITIL / operational best practices (incident, problem, and change management) - Contribute to continuous improvement initiatives, automation ideas, or process enhancements - Broader work or accountabilities may be assigned as needed Required Qualifications: - Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical field - Basic understanding of operating systems (Linux and/or Windows) and networking fundamentals (TCP/IP, HTTP, DNS – basic level) - Willingness to learn and work in a production support environment - Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting - Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience - Technical and/or business functional knowledge of systems, tools, timing, and dependencies - Specialized knowledge from education and/or business experience - Verbal & written communication skills - In-depth - Collaboration & team skills - In-depth - Analytical and problem solving skills - In-depth - Influence skills - In-depth Required Skills: Application Support, Incident Management, Basic Troubleshooting Important Skills: Operating Systems, Networking Fundamentals, ITIL Best Practices Nice-to-Have Skills: Analytical Skills, Influence Skills, Verbal Communication, Written Communication, Collaboration Skills, Problem Solving Internship Start Date: Start in 2026 Summer Benefits: Health insurance, Tuition reimbursement, Accident and life insurance, Retirement savings plans