Support Engineer 1 at Blue Yonder in Coimbatore, Tamil Nadu, India

Support Engineer 1 Location: IND - Coimbatore (708) This position is required to: Provide excellent customer experience and solution support to Blue Yonder customers with clear ownership and accountability. Collaborate and engage within and across teams with empathy, professionalism, and a strong teamwork mindset. Build and demonstrate foundational competency in Azure and relevant tools and technologies, including product, domain, and solution architecture. Consistently demonstrate customer centricity and a continuous improvement mindset, with a strong drive to innovate through teamwork. Add value by developing and maintaining knowledge articles and contributing to operational and process improvements. Core Job Responsibilities Independently manage medium- and high-severity support cases across RPL modules, including Allocation, Assortment Planning, Intelligent Allocation, and Size Scaling. Perform end‑to‑end issue analysis, including data validation, batch and job monitoring, application health checks, and functional troubleshooting. Execute post‑MOM (Maintenance/Operations Model) validations, ensuring application stability following planned maintenance activities. Collaborate with Subject Matter Experts (SMEs), Product Development, Infrastructure, and Technical Account Managers (TAMs) to resolve complex issues. Participate in customer and internal calls, providing clear technical explanations and timely status updates. Identify recurring issues and create knowledge base articles and operational documentation to reduce repeat incidents. Support scheduled operational activities, including batch monitoring, application start/stop, database refresh validations, and patch verification. Assist with onboarding and cross‑training of junior team members (P1 associates / apprentices). Support AI‑enabled and cognitive RPL solutions, including intelligent allocation and cognitive planning use cases. Contribute to automation initiatives (e.g., validation automation and monitoring improvements) to improve operational efficiency. Skills & Competencies Functional & Professional Skills Retail Planning & Allocation domain knowledge Production/Application Support Incident and Problem Management Customer Communication Root Cause Analysis Documentation and Knowledge Management AI‑enabled solution support Technical Skills PowerShell & Batch Scripting: Working knowledge UNIX / Linux: Strong working knowledge PL/SQL: Proficient Microsoft SQL Server (MSSQL): Proficient Snowflake: Working knowledge Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.