Entry Level Helpdesk Technician at Blue Purpose in Tampa, FL

Summary: Blue Purpose is a mission-driven tech company seeking a motivated and customer-focused Entry-Level Help Desk Technician to join their growing technology team. The role involves serving as the first point of contact for internal staff and clients, managing IT support tickets, and ensuring high levels of customer satisfaction. Responsibilities: - Serve as the first point of contact for users needing technical assistance via phone, email, or ticketing system - Effectively communicate with technical teams, stakeholders, and end-users - Provide clear and concise information, especially during critical incidents - Maintain detailed and accurate documentation of issues, resolutions, and user interactions - Monitor and manage ticketing systems to ensure timely tracking and resolution of service requests and incidents - Prioritize tickets based on urgency, impact, and other criteria - Communicate with users and stakeholders, providing updates on ticket status and managing expectations - Escalate complex or critical issues to appropriate teams or personnel - Document incidents and their resolutions for future reference and analysis - Troubleshoot hardware, software, network, and system issues following standard procedures - Analyze service desk performance metrics to identify areas for improvement - Implement strategies and procedures to enhance service delivery and customer satisfaction - Contribute to the development and maintenance of knowledge bases for efficient issue resolution Required Qualifications: - Bachelor's degree a plus - 1–3 years of administrative or clerical experience preferred - Experience with Azure and/or PHP preferred - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Excellent verbal and written communication and interpersonal skills - Highly organized - Problem-solving and analytical skills - Ability to work under pressure and handle complex situations - Customer-centric approach and focus on delivering excellent service - Professional demeanor and customer service skills Required Skills: Azure, PHP, Microsoft Office Suite Nice-to-Have Skills: Customer service skills Benefits: Dental insurance, Health insurance, Life insurance, Paid time off, Retirement plan, Vision insurance