Process Improvement & Operations Intern at Blue Nile in New York, NY

Summary: R2Net is an innovative technology company that provides e-commerce and supply chain platforms for the diamond industry. The Process Improvement & Operations Intern will support the development of a process management system by mapping, analyzing, and documenting production workflows to enhance performance and standardization in manufacturing operations. Responsibilities: - Develop clear and standardized process flow diagrams and swim lane diagrams for key workflows to show handoffs, ownership, inputs, outputs and system/tools used - Identify bottlenecks and constraints, define metrics to quantify performance, identify failure modes, and highlight waste - Process Documentation - Create structured Standard Operating Procedures (SOPs) aligned with mapped processes - Standardize quality checks for inputs and outputs (what it means for input to be ready and for output to be done?) - Support development of training modules from the process including training guides, checklists and sign-off sheets Required Qualifications: - Currently pursuing a Bachelor's degree in Chemical Engineering, Industrial Engineering, Mechanical Engineering, Operations Management, Supply Chain, Data Analytics or related field - Strong analytical and problem-solving skills - Ability to break down complex processes into clear, structured steps - High attention to detail and organizational skills - Strong communication skills (ability to interact with both technical and non-technical stakeholders) - Proficiency in Microsoft Excel; familiarity with process mapping tools (e.g., Visio, Lucidchart) is a plus Required Skills: Process mapping, Workflow design, Process documentation, Standard Operating Procedures (SOP) creation, Quality metrics, Performance measurement, Microsoft Excel, Analytical skills