AV/Network Engineering & AI Intern at Blue Cross… · Boston

Summary: Blue Cross Blue Shield of Massachusetts is seeking an AV/Network Engineering & AI Intern to support and enhance their video and network infrastructure. The role combines traditional network support with AI development, focusing on improving network reliability and user experience through innovative solutions. Responsibilities: - Perform routine testing to ensure the functionality and operational integrity of video and network equipment - Develop, test, and deploy Generative AI applications on the Google Cloud Platform (GCP) for proactive monitoring and troubleshooting of network and video systems - Build and refine AI agents and solutions using Gemini Enterprise and Python to automate support tasks and analyze system performance - Manage the full lifecycle of video and network hardware, including software upgrades and equipment renewal planning - Collaborate with the AI Lab on the full software development lifecycle (SDLC), from design and implementation to testing and deployment - Maintain clear and professional standards for cable management, video routing, and signal protocols - Manage source code, track project progress, and facilitate team collaboration using GitLab, Jira, and Confluence - Provide excellent customer service while responding to user questions and facilitating major meetings Required Qualifications: - Currently pursuing a degree in Computer Science, Software Engineering, Artificial Intelligence, Information Technology, or a related technical field - An interest in both Artificial Intelligence and modern IT infrastructure - Foundational knowledge of networking concepts (e.g., TCP/IP, Ethernet, VoIP, SIP) - Must be approachable, teachable, and a team player with a strong desire to learn in a highly evolving, security-focused environment - Excellent oral and written communication skills - Able to maintain a high level of business professionalism and confidentiality Preferred Qualifications: - Hands-on experience with or exposure to networking and AV equipment (e.g., Cisco switches, Crestron processors, Biamp devices) - Experience with cloud platforms, particularly Google Cloud Platform (GCP) and its AI/ML services (like Vertex AI) - Familiarity with software development lifecycle (SDLC) and tools like GitLab, Jira, and Confluence - Understanding of API design principles (e.g., REST, OpenAPI) - Strong programming skills, with proficiency in Python Required Skills: Artificial Intelligence, Networking concepts, Python Important Skills: Google Cloud Platform, Software Development Lifecycle, GitLab, Jira, Confluence Nice-to-Have Skills: Business professionalism Benefits: Paid time off, Medical/dental/vision insurance, 401(k), A suite of well-being benefits