Adobe Workfront Administrator at Blue Acorn iCi in Remote

Adobe Workfront Administrator / Support Analyst

We are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform. This role is ideal for someone who enjoys a mix of platform administration, user support, and continuous improvement, ensuring stability, usability, and adoption across the organization.

This position will act as the first line of support for Workfront users, while also contributing to configuration updates, documentation, and platform optimization initiatives.

Key Responsibilities

• Administer and configure Adobe Workfront, including:
  • Projects, tasks, templates
  • Custom forms, fields, statuses
  • Layouts and approval workflows
• Manage and triage incoming support requests:
  • Monitor support queues
  • Prioritize and resolve tickets within SLAs
• Provide first-line support to users:
  • Troubleshoot issues
  • Guide users on platform functionality and best practices
• Maintain and manage:
  • User access, roles, teams, and permissions
  • Governance and platform standards
• Perform routine platform maintenance:
  • Health checks
  • Release readiness support
• Document:
  • Configurations
  • Support processes
  • Known issues and resolutions
• Collaborate with stakeholders to:
  • Gather requirements
  • Implement minor enhancements and configuration updates
• Escalate complex issues to senior admins or Adobe support when needed

Required Qualifications

• Hands-on experience with Adobe Workfront administration or support
• Strong understanding of:
  • Projects, tasks, portfolios, programs
  • Templates and custom forms
• Experience working in a ticket-based support environment
• Strong troubleshooting and analytical skills
• Ability to communicate effectively with both technical and non-technical users
• Strong organizational and documentation skills

Preferred Qualifications

• Experience with Workfront Fusion (automation)
• Basic understanding of:
  • APIs
  • Integrations and system workflows
• Experience supporting marketing, creative, or operations teams
• Familiarity with:
  • Reporting and dashboards
  • Text mode (nice to have)

Day-to-Day Activities

• Review and triage new Workfront requests
• Resolve user issues and provide guidance
• Implement minor system updates and enhancements
• Maintain documentation and knowledge base
• Collaborate with senior admins and technical teams on escalations