Field Service Technician-Minnesota at Bluberi in Minneapolis, MN

Summary:

Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.

Essential Functions:

Customer Communications

• Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.

Service Activities:

• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
• It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays
• Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation.
• Perform other tasks and duties as assigned by the supervisor

Internal Interactions:

• Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
• Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance. Manages all travel requirements necessary to support these scheduled events.
• Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application).
• Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.
• Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities.

Skills Required:

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
• Must possess Basic problem analysis and troubleshooting skills.
• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and working with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary
• Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics
• Must have a valid driver's license and be able to obtain CDL if necessary
• Have basic written communication skills in the English language.
• Have basic verbal communications skills using the English language.
• Has basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

Required Education:

• High School Diploma/GED
• Technical or I.T. related training or education is a plus.

Experience Required:

• 4+ years of electronics, repair, field, or related industry experience Degree or certification in Gaming-related field highly preferred.

Preferred Education and Experience:

• Familiarity with the casino gaming industry is considered a strong plus.
• Knowledge of programming languages such as Python and/or R for advanced data analysis.
• Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
• Excellent verbal and written communication skills for presenting findings and collaborating with both internal teams and external customers.
• High level of accuracy and attention to detail, especially when handling complex data and making recommendations.
• Prior experience in roles requiring client or customer interactions, especially in presenting data-driven insights.

Licensing:

• Must be able to obtain licensing approval by tribal and/or state gaming regulators

Training:

• Deliver basic training to new customers on servicing / maintaining Bluberi equipment.
• Attending driver training and following Bluberi vehicle policy regarding the use and maintenance of the company vehicle.
• Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment.

Work Environment:

• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke.

Physical Demands:

• Manual Dexterity: The ability to manipulate and handle small components and parts of slot machines, including buttons, switches, and electronic components, is essential.
• Lifting and Carrying: Field technicians may be required to lift and carry heavy equipment, such as slot machines or replacement parts, which may weigh up to 50 pounds or more.
• Standing and Walking: The job often involves long periods of standing and walking, as technicians move between different slot machines or gaming areas.
• Bending and Kneeling: Technicians may need to bend down or kneel to access and repair components located at the base of the slot machines.
• Fine Motor Skills: Precise adjustments and repairs may require steady hands and fine motor skills, especially when working with delicate electronics.
• Visual Acuity: Good vision, including the ability to distinguish colors and small details, is crucial for diagnosing and repairing slot machine issues.
• Hearing: Technicians should have adequate hearing to detect any unusual sounds or malfunctions in the machines.
• Communication Skills: Clear verbal and written communication skills are necessary for documenting repairs, interacting with customers or casino staff, and providing instructions or reports.
• Climbing: Some slot machines may be stacked or positioned in high places, requiring technicians to safely climb ladders or use aerial lifts.
• Stamina: The job may involve working in noisy and fast-paced casino environments for extended periods, so physical stamina is important.
• Safety Awareness: Technicians must adhere to safety protocols, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment.
• Driving: A valid driver's license and the ability to drive to various casino locations for on-site repairs may be required. Must be able to sit and drive for prolonged periods of time.
• Work Environment: May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke.

Travel Required: Yes, 100%

Locations: Throughout the Minnesota Area.

Why You’ll Love Working Here:

• Competitive Hourly Wage & Annual Company Bonus
• 401(k)
• Health, Dental, & Vision insurance
• Remote Position
• Paid Vacation & Holidays

BLUBERI VALUES:

• We Are the New School
• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It’s A Team Sport
• Celebrate Wins, But Never Be Satisfied

About the Company:

Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team are masterminds of developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 8 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV, Drummondville, QC, Moncton, NB, Austin, TX and our newest studios in Montreal, QC, Las Vegas, NV, and Atlanta, GA.

We bring over 30 years’ industry experience, and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.

About the Team:

At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery.

Employment at Will

Employment at Bluberi is on an at-will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law.

Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at-will relationship.

Immigration Law Compliance

Bluberi is committed to full compliance with the federal immigration laws. These laws require all individuals to complete an employment eligibility verification procedure when hired. All new Team members are required to electronically complete and sign an I-9 form and furnish original documentation for proof of identity and proof of eligibility to work in the United States within (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur.

Equal Employment Opportunity Employer

Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status, or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages, and benefits. Creativity, innovation, imagination and curiosity are naturally inclusive. Bluberi values and respects all teammates and knows diversity makes us better and helps us achieve our goals.

Americans with Disabilities Act (ADA) and Reasonable Accommodation

Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation.

In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. A Bluberi employee or applicant with a disability may request an accommodation from the HR department and should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The company then will review and analyze the request, including engaging in an interactive process with the Bluberi employee or applicant, to identify if such accommodation can be provided, or if any other possible accommodations are appropriate. If requested, the individual is responsible for providing medical documentation regarding the disability and possible accommodation. All information obtained concerning the medical condition or history of an applicant or Bluberi will be treated as confidential information, maintained in separate medical files, and disclosed only as permitted by law.

It is the policy of Bluberi to prohibit harassment or discrimination based on disability or because an individual has requested reasonable accommodation. Bluberi prohibits retaliation against individuals for exercising their rights under the ADA or other applicable civil rights laws. Team members should use the procedures described in the Anti-Harassment/Non-Discrimination Policy to report any harassment, discrimination, or retaliation they have experienced or witnessed.

Employment Classification

To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time.

Exempt: Exempt Team members are paid on a salary basis and are not eligible to receive overtime pay.

Non-exempt**:**Non-exempt Team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked.

Regular, full time: Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These Team members are eligible for the full-time benefits package and are subject to the terms, conditions, and limitations of each benefits program.

*Regular, part time:*Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part-time Team members are eligible for some of the benefits offered by the company and are subject to the terms, conditions, and limitations of each benefits program.

*Temporary, full-time:*Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work the company’s full-time schedule for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.

Temporary, part-time: Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work less than 30 hours weekly for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.

Diversity, Equity and Inclusion Policy

Bluberi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that team members invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.