Administrative Support Associate, Full… at Bloomingdale's · 8100…

Summary: Bloomingdale's is a retail company that aims to make fashion personal and fun. The Administrative Support Associate supports the GM and Customer Experience, executes store administrative functions, and aids in People Strategy initiatives, ensuring a great customer experience and effective communication within the store. Responsibilities: - Serve as gatekeeper for GM schedule and point person for escalated customer/employee issues - Provide an exceptional customer experience by ensuring both the in-store and online customers are always the top priority - Service customers who visit the Executive Office / Store Manager office for assistance - Respond and address customer concerns quickly whether in person, TUWYT or NPS feedback - Participate in the production of the store daily communication newsletter - Produce GM required correspondence - Floor present as needed to support store. Will be required to work a schedule equivalent to a Selling Leader - Assist with development and update of executive schedules - Execute travel planning and expense report coordination for GM - Manage all Conference Calls, Skype meetings and other meetings - Maintain awareness of all business plans and initiatives involving all store participation - Develop and maintain all store reports - Demonstrate ability to analyze reports, continually improve upon them and provide appropriate versions for visits, leadership meetings and special projects - Executes store compliance strategy - Primary responsibility for Cash Office functions - Assists store management in sourcing applicants through online resources and in-store referral program - Ensure payroll functions, including requesting final pay (where applicable), are maintained and processed - Assist in Professional Development Review process; input scores, print and distribute reviews, follow up for completion and submission for record retention process - Ensures People Leader completion of review and goal setting processes (60/90 PDR, ACE, annual goals) - Oversees candidate management process including recruiting, modern hire interview, candidate correspondence, and coordination of onboarding - Retains documents through Imaging Documenting System and in-store hires - Plans and executes recognition activities and all-store communication meetings - Culture Pulse Survey – drive colleague participation in Culture Pulse Survey - Manages schedule edits for the BSMs during the transitions to 'No Edits' Required Qualifications: - High School Diploma or equivalent required - 1-2 years related experience - Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners - Ability to effectively plan and execute strategies - Ability to monitor and maneuver workflow to achieve priorities - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Required Skills: Travel Planning, Expense Report Coordination, Payroll Processing, Document Imaging System, Report Analysis, Schedule Management, Conference Call Management, Skype Meetings Benefits: Day-1 Medical, Dental, Vision Benefits for eligible colleagues, Competitive Pay, Paid Time Off, Flexible Holiday Time-Off & Flexible Scheduling, Instant access to earned wages with *PayActiv*, Enhanced benefits: pet, home & auto insurance & more, 401(k) plan options available, Bonus earning opportunities, Growth potential opportunities, Employee Discount at Bloomingdale’s & Macy’s Stores