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Bilingual Personal Injury Intake Specialist… at Block LLP · Burbank
Skills
Job Description
Location: Burbank, CA Employment Type: Full-Time Compensation: $26 - $32 per hour
About the Role
We're looking for a compassionate, driven, and highly organized Overnight Intake Specialist to join our growing team at Block LLP.
As an Overnight Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance after an accident or injury. You will play a critical role in helping potential clients take the first step toward obtaining legal representation by gathering important case information, evaluating potential claims, and delivering an exceptional client experience.
This role is ideal for someone who thrives on helping people, communicates effectively over the phone, and can build trust and rapport with individuals during difficult situations.
This role is for an 8-hour overnight shift.
About Block LLP
Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.
Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.
What You'll Do
Answer inbound calls from prospective clients seeking legal assistance
Conduct detailed intake interviews in both English and Spanish
Gather accident, injury, treatment, insurance, and liability information
Assess potential cases based on firm criteria and escalate urgent matters when necessary
Guide prospective clients through the intake and onboarding process
Coordinate follow-up communications
Build trust and rapport with callers while providing compassionate support
Accurately document client information and maintain detailed notes within the firm's case management system
Maintain confidentiality and handle sensitive information with professionalism
Collaborate with attorneys and team members to ensure a seamless client onboarding experience
Support additional intake and administrative functions as needed
Bilingual in English and Spanish
Previous experience in legal intake
Experience working in a Personal Injury Law Firm or legal environment
Familiarity with CRM, intake, or case management software
Excellent verbal and written communication skills
Strong active listening and interpersonal skills
Ability to communicate with empathy, professionalism, and confidence
Strong organizational skills and attention to detail
Ability to multitask and work independently during overnight hours
Comfortable handling a high volume of inbound calls and follow-up tasks
Proficiency with Microsoft Office (Outlook, Word, Excel)
Bonus opportunities
401(k) program
Nine paid firm holidays annually + additional time off
Training and professional development opportunities
Collaborative and supportive team environment
Firm-sponsored events and team activities
Opportunities for growth and advancement within a rapidly growing firm
Apply Today
If you're looking for an opportunity to grow your career with a team that values excellence, teamwork, and exceptional service, we'd love to hear from you.
Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.