Operations Analyst at Blitzoo in Remote

Summary: Blitzoo is a fast-growing online social gaming company looking for an Operations Analyst to support day-to-day operations in payments, fraud prevention, KYC, and player account support. The role involves reviewing accounts, processing redemptions, handling verification tasks, investigating suspicious activity, and producing operational reports. Responsibilities: - Review player accounts and transactions for fraud indicators and take action or escalate as needed - Review and process redemption requests in line with internal controls and procedures - Review and process KYC documents, including manual verification and follow-up for missing information - Investigate suspicious activity, linked account behavior, payment abuse, bonus abuse, and other fraud patterns - Monitor player activity and account behavior using available internal and third-party tools - Support AML and compliance-related reviews by identifying concerns and escalating appropriately - Investigate and help resolve escalated player inquiries related to payments, verification, account restrictions, and risk decisions - Generate recurring and ad hoc reports for leadership on fraud trends, redemption activity, KYC volumes, operational issues, and emerging risks - Document findings clearly and maintain accurate case notes, account records, and audit-ready support - Provide feedback on systems, tooling, workflows, and controls to improve efficiency and reduce risk - Contribute to SOPs, process documentation, internal guides, and team manuals - Stay informed on fraud trends, payment abuse tactics, and operational risks relevant to online gaming and ecommerce - Partner cross-functionally with customer support, compliance, product, and leadership as needed Required Qualifications: - High school diploma required - Recent hands-on experience in payments, fraud, risk, and KYC within online casino, sweepstakes, sports betting, poker or regulated iGaming environments - Working knowledge of AML, KYC, and compliance-related processes, including document review, verification workflows, and escalation handling - Experience producing reports, analysis, and operational summaries for management, with strong Excel skills and a data-driven mindset - Ability to identify trends, investigate issues thoroughly, and make sound, well-documented decisions - Experience working across payments, fraud, KYC, and compliance functions, including communicating findings or escalations to leadership - Comfort in a startup or fast-paced environment where priorities and processes evolve - Experience identifying process gaps, suggesting improvements, and contributing to SOPs or internal documentation - Strong judgment, organization, and ability to work effectively with limited oversight - Tech-savvy and comfortable learning new tools quickly, including using AI to improve work quality, efficiency, reporting, and documentation - Strong verbal/written communication and interpersonal skills, collaborative mindset, and willingness to support flexible business needs when required - Ability to work remotely full-time from the United States on an Eastern Time-aligned schedule - Must be a self-motivated team player with the ability to work in a customer-oriented, very fast-paced, and demanding environment - Must be able to meet or exceed set project milestones and deadlines, which will entail extra work time as needed (work hours beyond a normal work week) Preferred Qualifications: - Experience with redemption or withdrawal review workflows - Experience with fraud tools, case management systems, KYC vendors, or payment platforms - Experience spotting trends across multiple accounts, devices, payments, or behaviors - Experience supporting audits, escalations, or control reviews Required Skills: Payments experience, Fraud prevention, KYC processes Important Skills: AML knowledge, Excel skills Nice-to-Have Skills: judgment, Tech-savvy Benefits: Competitive salary and equity., Flexible working environment., Professional growth opportunities in an innovative, high-energy industry., A full range of comprehensive benefits including stock options, medical, dental, life and long-term disability insurance, and a matching 401k.