Platform Engineering Manager (Enterprise Systems) at Blip.pt · Porto

Platform Engineering Manager (Enterprise Systems)

Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges. Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.

The Role

Enterprise IT seeks an experienced Platform Engineering Manager to lead a team of engineers supporting Flutter's core enterprise platforms (Jira, Confluence, Slack Enterprise Grid, Zoom, and related applications).

This role ensures operational stability, compliance, and continuous improvement of mission-critical systems that enable cross-brand collaboration and support acquisition onboarding globally. The ideal candidate combines proven engineering leadership with deep SaaS platform expertise, service management discipline, and strong mentorship capability.

What you’ll be doing

• Lead, motivate, and develop a team of three tooling engineers, providing clear direction, mentorship, and career development opportunities

• Lead onboarding of new acquisitions to core platforms, enabling seamless cross-brand collaboration

• Foster a culture of collaboration, technical excellence, and continuous learning

• Conduct regular 1:1s, performance reviews, and goal-setting sessions

• Build team capability through skills development, knowledge sharing, and cross-training

• Manage resource allocation and capacity planning in collaboration with the Product Owner

• Oversee the operational support of Jira, Confluence, and Slack, ensuring stability, performance, and availability to meet business needs

• Collaborate with the Service Manager to define and maintain service level agreements (SLAs) for incident response, issue resolution, and system availability

• Ensure the team provides ongoing monitoring, troubleshooting, and support for platform services

• Lead incident response and problem management activities, ensuring timely resolution and effective communication

• Drive root cause analysis and implement preventative measures to reduce recurring issues

• Translate product backlog priorities into technical implementation plans and sprint commitments

• Manage the delivery of changes, upgrades, and improvements to core platforms, including integrations and new features

• Collaborate closely with the Product Owner during sprint planning, backlog refinement, and release planning

• Ensure delivery aligns with acceptance criteria, technical standards, and business expectations

• Remove technical blockers and guide implementation approaches

• Ensure regular maintenance, upgrades, and enhancements of the platform environment, staying current with the latest versions and features

• Lead hands-on implementation of product upgrades and major features, including managing company-wide stakeholder engagement

• Maintain platform integrity and data security across multiple jurisdictions, ensuring compliance with regional data residency and regulatory requirements

• Identify and address performance bottlenecks, conducting performance analysis and implementing optimisation strategies

• Implement and maintain platform integrations between Jira, Confluence, Slack, and other enterprise systems

• Ensure platform configurations align with security, compliance, and governance requirements

• Work with the Service Manager and Product Owner to drive continuous improvements for platform services, exploring innovative solutions and staying updated on industry best practices

• Implement user experience improvement strategies and deliver desired outcomes

• Champion automation and scripting to streamline repetitive tasks and optimise processes

• Research emerging products and technologies related to core platforms, providing insights on potential adoption and improvements

• Surface major work items to roadmap managers to avoid resource constraints across teams

• Maintain comprehensive technical documentation, including architecture diagrams, runbooks, and standard operating procedures

• Generate regular reports on platform performance, health metrics, and team delivery

• Ensure documentation supports knowledge transfer, onboarding, and operational continuity

• Provide input to compliance and audit activities related to platform services

• Collaborate with the IAM team on access governance and policy enforcement

• Partner with the Product Owner to ensure alignment between technical execution and business value

• Build and maintain trusted relationships across all Flutter brands and divisions as a reliable service provider

• Collaborate with cross-functional teams, including Service Management, Security, Compliance, and other technology divisions

• Communicate technical progress, risks, and dependencies to stakeholders

• Participate in stakeholder workshops and requirements gathering sessions as needed

What you’ll bring

• Minimum 3 years of hands-on experience working with on-premises hosted service management applications like Jira or ServiceNow and vendor-hosted applications like Slack
• Proven track record implementing product upgrades and major features, including managing company-wide stakeholder engagement
• Experience implementing user experience improvement strategies and delivering desired outcomes
• Experience managing on-premises and cloud-based services and infrastructure
• Familiarity with ITIL or other service management frameworks
• Experience with additional collaboration tools and technologies beyond Jira, Confluence, and Slack
• Project management skills to efficiently execute and deliver tooling-related projects
• Knowledge of automation and scripting (e.g., Python, Bash, PowerShell, Groovy) to streamline repetitive tasks and optimise processes
• Experience with additional collaboration tools beyond the core platform stack (preferred).
• Background in enterprise IT environments within large, multi-brand organisations (preferred).
• Experience implementing user experience improvement strategies with measurable outcomes (preferred).

This is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right here! So ... are you in?

Equal opportunities At Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply. We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to accommodations@blip.pt . We will only respond to inquiries related to disabilities.