Cluster Performance & Continuous… at Bleckmann · Harborough

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £37,730 to £53,900 per annum, dependent on skills and experience, plus a car allowance.

Tasks and responsibilities:

Responsible for owning cluster-level performance governance, continuous improvement, and operational excellence across the Amazon account, providing independent insight, challenge, and assurance to the Cluster Director, while driving consistent performance measurement, delivering data-led insights, and enabling sustainable improvements in productivity, cost, and quality across the network.

Cluster Performance Governance & Control

• Own and govern the cluster-wide performance framework, ensuring consistent KPI definitions, targets, and data integrity
• Provide a consolidated view of performance across key metrics including safety, service, productivity, cost, and quality
• Identify trends, risks, and inefficiencies, escalating key issues with clear impact analysis

Executive Performance Insight & Reporting

• Translate operational data into clear, executive-level performance insights
• Challenge performance outputs and recovery plans to ensure robust, measurable actions
• Support business reviews and QBRs with accurate, forward-looking analysis

Continuous Improvement & Lean Deployment

• Drive the CI agenda across the cluster, aligning initiatives to business and client priorities
• Lead cross-site improvement initiatives using Lean methodologies
• Ensure improvements are standardised, sustainable, and embedded into operations
• Track and validate CI benefits, including ROI and performance impact

Cross-Functional Collaboration

• Partner with Operations, ICQA, Systems, QA, and Reporting to align performance and execution
• Ensure improvement plans reflect operational capability and client expectations
• Act as a link between data, operations, and leadership to drive aligned action

Standards, Compliance & Assurance

• Ensure adherence to operational standards, procedures, and client requirements
• Conduct audits and reviews to monitor compliance and performance maturity
• Embed Health & Safety within all improvement initiatives

Leadership & Capability Development

• Lead and develop Performance & CI teams across the cluster
• Build capability in Lean, problem-solving, and data-driven decision making
• Promote a culture of accountability and continuous improvement

Profile:

• Strong communicator with the ability to influence stakeholders at all levels across multiple sites
• Proven operational background within warehousing/logistics; e-commerce experience advantageous
• Strong knowledge of continuous improvement tools and methodologies
• Data-driven and analytical, with the ability to simplify complex information
• Highly organised with strong project management skills
• Passionate about developing people and building high-performance cultures

What do we offer?

Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:

• Competitive salary
• 33 days annual leave, inclusive of Bank Holidays
• Life insurance
• Competitive pension scheme
• Retail and Various Discounts via a Benefits Platform
• Health and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)
• Social Events
• Exclusive Client Discounts
• On site parking

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).