Digital Engagement Specialist, Associate -… at Blackrock · Mexico…

Digital Engagement Specialist, Associate - Aladdin Wealth Tech Location: Mexico City, Mexico About this role Support the Engagement & Adoption team by creating high‑quality content that helps advisors and home‑office users understand and navigate the Aladdin Wealth platform. Curate and maintain product guides, email templates, landing pages, tutorials, FAQs, and workflow documentation to ensure accuracy, clarity, and consistency. Build and update WalkMe in‑app guidance to support scalable digital adoption. Produce recorded video walkthroughs, how‑to demos, and light training materials to support advisor onboarding and ongoing education. Assist in delivering small‑group trainings or webinars for Tier 3 clients, focusing on foundational workflows and core platform functionality. Partner with Product, Engineering, UX, and Client Delivery teams to gather information, validate content accuracy, and stay aligned with platform enhancements. Monitor client inquiries and recurring questions to proactively update documentation, tutorials, and in‑app guidance where needed. Maintain an organized content library to ensure materials remain up‑to‑date and easily accessible to internal teams and clients. Support communication planning by drafting release notes, user updates, and instructional messaging as needed. Usage Reporting Deck building – external and internal initiatives Qualifications 3+ years of experience in wealth management, marketing, advertising or sales Strong writing and editing skills, with the ability to simplify complex workflows into clear, instructional content. High attention to detail and strong organizational ability; comfortable managing multiple content workflows simultaneously. Interest in financial markets, advisor workflows, and the wealth‑management ecosystem; willingness to learn rapidly. Basic presentation skills and comfort supporting small‑group client trainings or recorded product walkthroughs. Ability to collaborate with cross‑functional partners to gather information, solve problems, and maintain content accuracy. Experience with digital‑adoption tools (WalkMe or similar) is a plus but not required; willingness to learn is essential. Positive attitude, high curiosity, and strong work ethic; excited to contribute to a fast‑paced, client‑focused team. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.