Analyst, Application Engineer at BlackRock in Wilmington, DE

Summary: BlackRock is a leading FinTech company that provides its Aladdin platform to major financial institutions managing a significant portion of global assets. The Analyst, Application Engineer role involves supporting critical computing workloads and ensuring the stability and reliability of production environments through monitoring, incident management, and collaboration with engineering teams. Responsibilities: - Monitor production environments and respond to alerts and incidents according to documented procedures - Assist in maintaining availability, performance, and recovery objectives for critical workloads - Participate in incident reviews and help document root causes and follow‑up actions - Use monitoring and observability tools to identify system health issues and potential risks - Help validate alerts and distinguish real production impact from noise - Escalate issues appropriately based on impact, urgency, and runbooks - Execute scripted remediation and automation for known failure scenarios - Follow defined guardrails, approvals, and audit requirements when performing recovery actions - Identify recurring manual tasks or failure patterns and suggest candidates for automation - Work with engineering teams during deployments, upgrades, and production readiness activities - Provide operational feedback on monitoring gaps, documentation quality, and supportability issues - Help ensure services are observable, recoverable, and supportable in production - Support change implementation by monitoring post‑change system behavior and health - Assist with capacity, resilience, and disaster recovery activities such as testing and exercises - Follow disciplined change and incident management processes - Maintain accurate incident records, handover notes, and operational documentation - Support audit and compliance requests by gathering logs, metrics, and operational evidence - Contribute to continuous improvement through post‑incident learnings and process updates Required Qualifications: - Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience - 0–3 years of experience in production support, service management, operations, DevOps, or related technical roles - Basic familiarity with Linux/Unix systems, networking concepts, and distributed applications - Exposure to monitoring/observability tools (metrics, logs, dashboards, alerts) - Understanding of incident management fundamentals and IT service management concepts - Interest in automation, scripting, and modern operational practices (e.g., reliability, resiliency) - Strong analytical skills, attention to detail, and ability to follow structured processes - Clear written and verbal communication skills; comfortable working in a global, follow‑the‑sun team - Willingness to learn, adapt, and operate in a 24x7 production support environment Required Skills: Production support, Service management, Operations, DevOps, Linux/Unix systems, Networking concepts, Distributed applications, Monitoring tools, Observability tools, Incident management, IT service management, Automation, Scripting, Analytical skills, Clear written Benefits: Annual discretionary bonus, Healthcare, Leave benefits, Retirement benefits, Strong retirement plan, Tuition reimbursement, Comprehensive healthcare, Support for working parents, Flexible Time Off (FTO)