Aladdin Client Experience, Associate at Blackrock · Toronto

Aladdin Client Experience, Associate Location: Toronto, Canada About this role Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You’ll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships. Key Responsibilities Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues. Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments. Develop and maintain a data monitoring layer to enable data-driven client education and engagement. Collaborate with users to understand trading workflows and deliver timely, effective solutions. Diagnose and resolve complex user inquiries, identifying root causes and implementing remediation strategies. Design and implement proactive monitoring tools to enhance platform observability. Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives. Analyze client inquiry trends and feedback to identify product gaps and recommend improvements. Lead strategic initiatives to enhance user experience through process optimization and technology enhancements. Continuously developing technical proficiency across trading workflows and product capabilities. Enhanced Qualifications 3+ years of experience in real-time trade support in a client- or vendor-facing role. Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation. Strong understanding of market microstructure, order types, and execution strategies across asset classes. Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues. Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure. Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution. Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems. Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization. Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery. Familiarity with CI/CD pipelines and deployment processes in trading environments. Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence). Technical Skills Operating Systems: Windows, Linux, virtual compute environments Databases: Oracle, PL/SQL, SQL Server Scripting: Shell, Bash, Python Messaging Systems: IBM MQ, Kafka, Tibco EMS, AMPS Monitoring & Observability: Grafana, Splunk, AppDynamics, PagerDuty Reporting Tools: Power BI, Tableau For Toronto, Canada Only the salary range for this position is CAD$107,000.00 - CAD$142,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.